Administrator cum Customer Service - Hiring Immediately

Job Responsibilities:

Administrative Tasks:

• Perform administrative duties such as data entry, maintaining customer records, and updating product information.
• Generate reports on sales, customer inquiries, and other key metrics as needed.
• Coordinate with other departments (such as marketing, logistics, and finance) to ensure smooth operations and customer satisfaction.

Data Entry and Database Management:

• Enter and update customer information, order details, and other data accurately into the company's database or CRM system.
• Perform routine data maintenance tasks such as deduplication, data cleansing, and record consolidation.

Documentation and Record Keeping:

• Maintain organized records of customer orders, transactions, and interactions.
• Prepare and process invoices, packing slips, and shipping labels.
• Ensure compliance with data protection regulations by securely managing customer information.

Order Processing:

• Manage the end-to-end order processing workflow, including order entry, verification, and fulfillment.
• Coordinate with warehouse or fulfillment center to ensure timely and accurate shipment of orders.
• Resolve any issues related to order discrepancies, shipping delays, or product availability.

Customer Inquiries and Support:

• Respond promptly to customer inquiries via multiple channels (phone, email, live chat) regarding product information, order status, and general inquiries.
• Provide friendly and knowledgeable assistance to customers, guiding them through the purchase process, resolving issues, and addressing concerns.
• Handle returns, exchanges, and refunds according to company policies.

Customer Feedback and Improvement:

• Gather customer feedback and insights to identify areas for improvement in products, services, and processes.
• Collaborate with the team to implement solutions and enhancements that enhance the customer experience and drive customer loyalty.

Requirements:

• Posses good command of written and spoken English, Mandarin & Malay.
• Sense of ownership and takes pride in responsibility.
• Able to work independently with minimal of supervision.
• Positive working attitude.
• Good interpersonal and communication skills.
• Required Skill: Microsoft office & Excel.
• Preferable speak and written in English & Mandarin.
• Friendly and easy to mingle with colleagues and contribute to a happy working environment.
• Looking for experience candidate with at least two year in Admin & Customer Service duties and ready to progress beyond admin & customer service duty and upgrade for career advancement.