Admissions Support Officer (5 months contract)

Role: Admissions Support Officer

Location: Kuala Lumpur, Malaysia

Job type: Full time, FTC (5 months contract) (Hybrid)  

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day.

As an Admissions Support Officer, this is what you’ll be doing:

We are seeking a very detail-oriented individual for conducting credibility interviews to support the admissions process for international students applying to UK universities. The successful candidate will be responsible for conducting credibility interviews with prospective students to assess their eligibility and preparedness for study in the UK.

This is a crucial step before receiving their CAS (Confirmation of Acceptance for Studies) from the applied University.

Roles and responsibilities:

• Conduct credibility interviews virtually via online interview platforms (e.g., Zoom, MS Teams, Skype) with prospective international students to assess their eligibility for a CAS.

• Review applicants’ documentation (e.g., academic records, passport, CV, language proficiency) prior to the interview to ensure all required documents are in place.

• Ability to evaluate the applicant’s motivation, academic preparedness, financial capacity, and understanding of their chosen program and the UK education system.

• Provide clear and professional feedback to applicants, guiding them on any additional steps needed for CAS approval.

• Ensure all relevant details from the interview and outcomes are recorded accurately in the system and shared files or as guided by our clients.

• Work closely with the Team Lead in UBS Admissions and the University’s International Office teams to report on interview outcomes and escalate any concerns or issues with specific applicants.

• Maintain a professional standard and ensure applicants have a positive experience throughout the interview process.

• Stay updated on any changes in UK visa policies, academic requirements, and institutional guidelines related to international student admissions.

• Ability to work as part of a team and independently.

• Well-developed organisational skills.

• A high level of attention to detail.

• Manage student data, to secure compliance with the Data Protection Act.

Key skills and experience:

 • Bachelor's degree or equivalent; higher education or international student recruitment experience is a plus.

• Strong knowledge of UK university admissions processes, particularly for international students with understanding of UK visa requirements, including the student visa (Tier 4) and the CAS process.

• Excellent verbal and written communication skills.

• Experience in conducting credibility interviews or assessments is highly desirable.

• Basic counselling experience will be useful

• High attention to detail and the ability to manage multiple cases simultaneously and make sound decisions.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems or virtual interview platforms (e.g., Zoom)

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation  


• A focus on welfare which is led by our global wellness team, with mental health first aiders globally 


• Access to a variety of diversity and inclusion initiatives and groups  


• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event 


• Support for volunteering and study leave


• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips  


• Options to join our outstanding global Mentorship programme      


• Brand new breakout and relaxing spaces in office  

Like what you’ve heard? Great, apply now! 

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.  

Equal opportunities  

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.