Aesthetic Nurse Customer Service - Energetic Workplace

Aesthetic Nurse Responsibilities:
 

1、Administering treatments using a variety of dermatological light and electronic devices, including laser spot removal, M22, picosecond, fractional, Thermage, hydrofacial, etc.

2、Assisting physicians with various client treatments.

3、Exhibiting strong communication skills and sales awareness with clients.

4、 Adhering strictly to medical regulations and laws to uphold medical safety, preventing any medical disputes or incidents.

Aesthetic Nurse Requirement:

• Strong communication skills in English, Malay, and must able to speak Mandarin, as the majority of our customers and shareholders are Chinese.
• Preferably, candidates should have experience in the aesthetic industry.
• Additional requirements include proficiency in relevant medical procedures, excellent communication abilities, and meticulous attention to detail.

Customer Service Responsibilities:

1. Provide excellent customer service to clients in person, over the phone, and via email.
2. Schedule appointments and consultations, ensuring accuracy and efficiency.
3. Greet clients upon arrival and ensure they feel welcome and comfortable.
4. Assist clients with product selection, providing information on features, benefits, and usage.
5. Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
6. Maintain cleanliness and organization of the reception and waiting areas.
7. Answer inquiries and address concerns promptly and professionally.
8. Assist with administrative tasks such as filing, data entry, and inventory management.
9. Collaborate with other team members to ensure a smooth and seamless customer experience.
10. Promote and upsell additional products and services to clients as appropriate.

Requirements:

1. High school diploma or equivalent; additional education or training in customer service is a plus.
2. Proven experience in a customer service role, preferably in the aesthetic industry.
3. Excellent communication and interpersonal skills, with a friendly and professional demeanor.
4. Strong organizational and multitasking abilities, with keen attention to detail.
5. Ability to work effectively in a fast-paced environment and remain calm under pressure.
6. Proficiency in computer skills, including MS Office and appointment scheduling software.
7. Knowledge of aesthetic treatments, products, and procedures is desirable.
8. Willingness to learn and adapt to new technologies and procedures.
9. Ability to maintain confidentiality and handle sensitive information with discretion.
10. Flexibility to work evenings, weekends, and holidays as needed.