We are in search of an influential Air Freight Customer Service Manager to join our amazing team at Worldlink International Network Sdn Bhd in Kuala Lumpur International Airport, Selangor.
Growing your career as a Full time Air Freight Customer Service Manager is an awesome opportunity to develop excellent skills.
If you are strong in persuasion, emotional intelligence and have the right personality for the job, then apply for the position of Air Freight Customer Service Manager at Worldlink International Network Sdn Bhd today!
- Team Leadership:
- Lead and manage a team of air freight customer service representatives.
- Provide guidance, coaching, and support to team members to foster their professional growth.
- Set clear performance expectations and conduct regular performance evaluations.
- Customer Relationship Management:
- Build and maintain strong relationships with key clients and stakeholders.
- Act as the primary point of contact for escalated customer inquiries and issues.
- Collaborate with the sales team to understand client needs and tailor services accordingly.
- Airline Partnerships:
- Cultivate and maintain positive relationships with airline partners and service providers.
- Negotiate and manage contracts and agreements with airlines to ensure favorable terms and pricing.
- Stay informed about airline industry trends, routes, and pricing strategies.
- Process Improvement:
- Develop and implement customer service policies, procedures, and best practices.
- Continuously monitor and evaluate customer service processes to identify areas for improvement.
- Implement efficiency measures to enhance the overall customer experience.
- Problem Resolution:
- Handle complex customer issues and complaints in a timely and satisfactory manner.
- Work closely with other departments to resolve customer challenges and ensure a seamless experience.
- Performance Tracking and Reporting:
- Establish and monitor key performance indicators (KPIs) for the customer service department.
- Prepare and present regular reports on customer service performance to senior management.
Benefits of working as a Air Freight Customer Service Manager in Kuala Lumpur International Airport, Selangor:
● Excellent Benefits Package
● Company offers career progression opportunities
● Attractive packageCompetitive Pay
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