Airbnb Host / Guest Service Exec

Job Responsibilities

• Overlooking a portfolio of 20-30 units of our Citystays’ HOMES and form plan to boost OCCUPANCY rate to reach its potential.
• GUEST SERVICE EXEC OR HOST-AIRBNB as we call it deal directly with our guest to ensure their home stay experience is excellent, from handling their initial enquiries until the guest check-out.
• To be a SUPER HOST
• To be accountable to set optimum rental rates based on market trend and maximize rental.
• To work towards achieving Yearly Occupancy KPI and Service Revenue 
• To attend all guest queries and respond in timely manner.
• To troubleshoot operation issue and resolve them in timely manner.
• To adopt SOP of housekeeping process
• Must do some light traveling within KL to resolve matters and build new operation process 
• To work with Site Supervisor for continuous improvement to the unit
• To work with Site Designer to convert the new units or project into short term stay ready and list the units on the necessary platform.
• To work with Site Supervisor to troubleshoot all operation matters and keeping the unit at its best condition. 
• Implement any ad-hoc instructions as and when needed

Expectation 

• Diploma in Hospitality or working experience in the hotel or tourism related industry.
• Fresh grads are welcome to apply.
• Retired Encourage to apply. 
• Enjoy flexible working hour.
• RM3000 - RM3700 basic
• INCENTIVE based
• To work closely with the team to setup new operation SOP for current and new projects.
• Customer service oriented with a positive attitude.
• Great communication skills; in person, on the phone and written.
• Able to work at fast pace and juggle different tasks simultaneously.
• Not afraid to take on a challenge and enjoy problem solving.
• Independent, focused on excellent attention to detail in cleanliness 
• Organized and efficient with their time.
• Excited about using new technology and adapting new process to growth.