Ambassador Associate - Urgent Role

Responsibilities:

• Provide full guidance to our valued customers and agents when visiting to site. Includes guiding customers for praying and communicate with customers in good manner and humble.
• Familiarize with urn installation, burial and ancestral tablet installation service SOP.
• To prepare daily confirm to the related parties and prepare temporary name tag.
• Update deceased info and attachments into hybris system and prepare monthly installation report.
• Complete and liaise with purchaser/supplier on photo and name tag/name plague for urn installation cases. Ensure the name tag/plague is ready within 45 days.
• Planning and designing for DaiBye praying package for ala-carte and yearly package. To monitor and blast message to customers and achieve sales target.
• Ensure details of 49 days food offering package is correct before issuing to service ambassador.
• Ensure 49 days and DaiBye praying package utensils are well maintained. To swiftly replace any utensils that are not presentable. To monitor stock and avoid misplace/lost utensils.
• To follow up on customer feedback and coordinate with ambassadors for necessary action and update customer on the progress.
• To assist on event coordination for all site evens and ensure smooth pre and post event operation.
• To assist service ambassador to open urn compartment during peak hours/festivals.
• Ensure that you abide to work ethics.
• Full collaboration with colleagues and superiors.
• Any other ad hoc assignments from management from time to time.