Analyst - Order To Cash (OTC)

Reporting to the Global Business Services OTC Associate Manager, the incumbent will be responsible for the cash application and billing processes. This requires that the incumbent understand the procedural and operational aspects of accounts receivable transaction processing in accordance with Zalora policies and local company legal and statutory requirements.

Duties and Responsibilities

Billing

• Post internal, external and Interco invoices (Recharge billing, management fee, freight and expenses, Payroll and POB)
• Issue customer and Interco statement of account
• Prepare billing reports to be used by internal stakeholders (Commercial team, Warehouse team..etc)
• Work on dispute management for all lost and damaged items
• Support commercial team in current project such as local wallet, change for payment provider and manual top up automation process.

Interco

• Prepare interco billing reports to be used by internal stakeholders
• Perform interco reporting  and check for any unreconciled transactions for interco recons for all entites
• Checking and preparing accruals and ensuring transfers between intercompany is done on monthly basis.
• Liaise with relevant stakeholder to resolve any discrepancies in interco transactions

Reporting 

• Prepare monthly balance sheet reconciliations (Intercompany accounts, clearing accounts, GFG Ads related accounts, Receivables & Advance Received)

AdHoc

• Monitoring errors and exceptions to the automated processes by working with associate manager and IT team to identify root causes of these errors. 

Expectations

• All requests should be handled in accordance with the defined work instructions and standard operating procedures to ensure processing accuracy and completeness.
• To ensure adherence to internal controls, standards, or norms as well as the achievement of service levels and KPI targets, support controls and recurring inspections are conducted. Perform any other duties as assigned by Senior/Manager.
• Ensure that reporting deadlines are consistently met and that internal/external stakeholder requests are handled and resolved in a timely, responsible and proactive manner.
• Work towards improving accuracy, efficiency and compliant cash application and billing processes by actively supporting or taking part in any project linked to system improvement or process improvements activities.

Minimum Qualifications and Experience

• Candidate must possess at least an Advanced Diploma in Accounting/Business - Administration/Commerce or working towards Professional Accounting Qualification such as ACCA, MICPA or CIMA.
• Strong knowledge of Microsoft Excel, SAP
• Have at least 1 year of experience

Other Requirements

• Attention to detail and ability to produce accurate work.
• Pro-active and good team player.
• Mature and able to work independently.
• Ability to prioritize and manage multiple responsibilities.
• Shared services experience 

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large-scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.