Ao - Copc

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Officer/Senior Officer, Card Member Payment, Card Operations Processing Centre

Job Description and Responsibilities
 

•         Process customers’ requests in the Card Services Financial Payment function, e.g Fund Transfer, SmartPay, Cashplus Instalment Loan, Cardholder Payment

•         Complete all requests with accuracy and within the agreed Service Level Agreement

•         Manage and resolve customers’ and business units’ feedback/complaints and queries promptly

•         Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team

•         Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Requirements

•         Diploma/Degree Holder

•         Preferably 1 - 2 years of relevant banking experience.

•         Able to multi-task and cope with change and diversity in a fast-paced environment

•         Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues

•         Meticulous with an eye for details and quality mindset

•         Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations

•         Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint

•         Team player, self-motivated and resourceful

Officer/Senior Officer, Application Processing, Card Operations Processing Centre

Job Description and Responsibilities

The Application Processing Ops Officer is responsible for reviewing the department's procedures to ensure that they are documented in accordance with the Banking Ops Policy, abide by the regulatory and compliance guidelines/policies. He/She will work closely with the respective Team Managers in Application Processing Department, to refresh the SOPs, identify and assess risks, as well as to develop effective risk mitigating measures.

Staff to be involved in:

• Ensures that all unsecured and secured applications are processed with accuracy in accordance

to the guidelines set by the bank, and within stipulated SLAs. This includes and are not limited to:

• Process and verify authentication checks &/or data entries
• Perform and verify accurate income computation
• Ensure accurate input/output to enable good customer service delivery

• Achieve continuous process improvement in COPC.
• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Documentation of procedures to ensure compliance with group policies in procedures.
• Conduct internal reviews/tests to ensure compliance.
• Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Handle administrative duties that include but are not limited to filing, printing, scanning, archiving

Requirements

• Able to multi-task and cope with change and diversity in a fast-paced environment
• Ability to think objectively and 'think outside the box' when analyzing issues
• Possess a strong analytical and problem-solving skills with excellent verbal/written communication and interpersonal skills
• Good command of English
• Proficient in the use of Microsoft Excel, PowerPoint and macro
• Team player, self-motivated and resourceful

Officer/Senior Officer, Chargeback, Card Operations Processing Centre

Job Description and Responsibilities

The role focuses on processing Cards Chargeback (Merchant & Cardholder). The selected candidate is expected to meet existing KPIs and SLAs at all times, maintaining high standard of chargeback processing in compliance with schemes regulations and industry standards, with opportunities to excel as Chargeback Specialist with solid understanding of the chargeback related processes and knowledge.

Staff to be involved in,

• Analyze and Process chargebacks of various scenarios with high quality, accuracy and within the established Service Level agreement.
• Support Team Managers to ensure smooth operation and provide administrative support for e.g., data entry, handling of documents, updating and maintaining of chargeback records and MIS reporting.
• Assist Team Managers by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk.

Requirements

• A recognized diploma with 1-2 years of working experience
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Meticulous with an eye for details and quality mindset
• Proficient in Microsoft Office especially in Microsoft Excel, Word & PowerPoint
• Team player, self-motivated and resourceful
• Good communication skills in both written and verbal.

Officer/Senior Officer, Card Member Services, Card Operations Processing Centre

Job Description and Responsibilities

• Process customers’ requests in the Card Member Services function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Requirements

• Diploma/Degree Holder
• Preferably 1 - 2 years of relevant banking experience.
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint
• Team player, self-motivated and resourceful

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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