APAC Marketing and Technical Customer Service Intern

Job Description

The Technical Customer Service team handles warranty claims, product performance and technical trainings for Continental's product lines across multiple countries within the APAC region.

You will be part of the APAC Regional Customer Service team responsible for following areas:

Data Analysis and Accuracy:

- Maintain Monthly/Quarterly Technical Customer Service (TCS) Reports for management

- Data analysis and visualization using Power BI

- Coordinate and manage Observation to Improvement (O2I) database in collaboration with other business areas such as Plant, Quality and R&D. 

- Maintain data integrity and accuracy for Market Database

Project Management:

- To assist in the Customer Service Intelligence project rollout for APAC 

- To assist in the Customer Journey Initiative rollout for APAC

-Proactively communicate with stakeholders and team members on project status

Qualifications

Students who are currently pursuing a degree in Business, Marketing, or Engineering backgrounds are encouraged to apply for this internship.

- Proficient in Microsoft Excel & PowerPoint
- Proficiency in English language
- Clear and concise communication skills

- Eager to learn new things & result orientated
- Min. 3-4 months, preferred 6 months availability
- Advanced/ final stage of study period

Additional Information

Apart from the internship stipend and perks like free parking, this is a great opportunity to
> Work on and learn the practical insights of data analysis and reporting.
> Understand and gain insights on the business and its key drivers.
> Work with team members from different nationalities in an international setup
> Improve your interpersonal and communication skills

> Gain knowledge on major processes of business in the TCS function

> Strengthen your business acumen by understanding relevant client segments, challenges (present & future), tire industry (Replacement) and products