Application Production Support

To provide system support and manage enhancement for Debt Manager & Auto-Dialer application. Systems specializing in the Debt Manager & Auto-Dialer Domain. Perform Level 2 and 3 of production support. To perform problem investigation - problem identification, root cause analysis, solution definition and implementation. To work closely with users to understand their needs & issues. To manage system risks and conjure improvements to mitigate and manage risks Liaise with vendor on the Scope of Work, enhancements progress and fix implementations. Minimum 3-5 years of relevant working experience in Application Technical Support on Java, .Net and MSSQL Database. Platform Knowledge on Windows, Linux, JBoss & Apache Tomcat web deployments. Hands-on experience on Windows and Unix scripting, MS-DOS working experience and support. Knowledge in Banking IT environment will be a plus. 24 x 7 on call support. Pleasant personality with good communication and interpersonal skills. Proactive and team player. Willing to work at Cyberjaya/ KL. Able to work with cross border colleagues.