Application Support Executive

Help Desk & IT Support (Information & Communication Technology)

As an Application Support Executive for the Travel Group, you'll ensure smooth operations by providing support, training, and maintenance for various systems including Office and Travel Applications. Your responsibilities include contributing to projects, addressing user queries, logging cases, and supporting the Power Platform. Additionally, you'll offer Level 1/2 Support for Online Booking and Profile tools, alongside other assigned tasks.

Job Responsibilities

• To provide application support, training, setup, and maintenance for Office Applications, Travel Applications, Application Servers, and other related systems to ensure business within the Travel Group.
• To contribute to projects and ensure deliverables meet timelines and expectations. 
• To complete assigned tasks, duties, and documentation required for the KPI.
• To support user on application issue, log case and report when necessary.
• To learn, create, maintain, and support cases for the Power Platform.
• Level 1/2 Support follow-up cases - Provide navigation guidance for the Online Booking Tool (Concur, GetThere, etc.) and the Profile tool.
• Other tasks as assigned by the supervisor.

Job Requirements

Qualifications:

• Diploma / Bachelor’s Degree in computer study.

Experiences:

• App support (> 2 years’ experience). 

Technical Knowledges & Skills: 

• Travel line knowledge is an added advantage.
• Power Suite, GDS, Red 360, and Sage UBS, etc.

People Knowledges & Skills: 

• Communication
• Coordination
• Team player
• Good command of English
• Good problem-solving skills

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Application Support Role?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

Warisan TC Group (Tan Chong Group) established since the 1980s, is a diversified group listed on the Main Market of Bursa Malaysia Securities Berhad. Our main businesses include distribution of consumer products, provision of travel and car rental services, distribution and rental of industrial machinery as well as assembly/distribution of commercial vehicle.

Warisan TC Group (Tan Chong Group) established since the 1980s, is a diversified group listed on the Main Market of Bursa Malaysia Securities Berhad. Our main businesses include distribution of consumer products, provision of travel and car rental services, distribution and rental of industrial machinery as well as assembly/distribution of commercial vehicle.

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Perks and benefits

Medical

Miscellaneous allowance

Performance Incentive Scheme, Annual Increment, Bo

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