Area Float Specialist

Coastal Health is currently searching for a energetic, friendly, team player Area Float Specialist to join our growing team. This position's benefits include, but are not limited to: competitive wages, health insurance, life insurance, vision insurance, dental insurance, short & long term disability, 401k, up to3 weeks paid time off, 7 paid holidays, and an environment which fosters career and personal growth with the potential to advance within the company.  The Area Float Specialist is responsible for serving clinics in need of front and back office employee coverage allowing for continued outstanding patient care.  Responsibilities:

• Communicates regularly with the VP of HR, Area Trainers, and Office Managers to determine coverage needs throughout the organization. 
• Acts as a liaison between multiple divisions including billing, IT, and more. 
• Fills in for both front and back office employees when they are out of the clinic when absences are both planned and when unforeseen. 
• Demonstrates a high level of flexibility, able to change coverage assignments with limited notice. 
• Learns each clinic position throughout the organization allowing for seamless and smooth position coverage. 
• Demonstrates proficiencies in all position responsibilities and expectations including Check-In/Out, Referral Coordinator, Surgery Scheduler, Medical Assistant, and more. 
• Demonstrates proficiencies in all computer applications related to each clinic including Athena, insurance verification websites, and more. 
• Collects manager satisfaction surveys after each coverage assignment. 
• Stays up to date with insurance changes and requirements for all offices. 
• Delivers daily or weekly Action Reports to the VP of HR depending on the coverage assignment, highlighting successes, areas of concerns, and potential questions or support needed. 
• Keeps current with changes in employment and privacy laws, HIPAA requirements and other relevant laws and regulations as related to all medical office operations. 
• Supports and upholds established policies, procedures, objectives, quality improvement, safety, environment and infection control, and codes and requirements of accreditation and regulatory agencies. 

High school diploma or equivalent required, higher education in health care preferred.

Performance Requirements: 
Knowledge:

• Knowledge of medical practices, terminology, and reimbursement policies. 
• Knowledge of EMR systems used amongst the company.
• Knowledge of office processes and protocols 
• Knowledge of insurance guidelines and requirements for collections, reimbursement, referrals and authorizations 

Skills:

• Skill in training and development. 
• Skill in planning, organizing, delegating, and supervising. 
• Skill in evaluating the effectiveness of existing methods and procedures. 
• Skill in problem solving. 
• Skill in verbal and written communication. 

Abilities:

• Ability to read, interpret, and apply policies and procedures. 
• Ability to set priorities among multiple requests. 
• Ability to interact with patients, medical and administrative staff, and the public effectively. 

Qualifications
High school diploma or equivalent required, higher education in health care preferred. Performance Requirements:
Knowledge:

• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of EMR systems used amongst the company.
• Knowledge of office processes and protocols
• Knowledge of insurance guidelines and requirements for collections, reimbursement, referrals and authorizations

Skills:

• Skill in training and development.
• Skill in planning, organizing, delegating, and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in problem solving.
• Skill in verbal and written communication.

Abilities:

• Ability to read, interpret, and apply policies and procedures.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff, and the public effectively.

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