AS400 Infrastructure Specialist

MISSION / JOB PURPOSE

• Provide professional support on day-to-day operations and maintain high availability and robust resilience of our AS/400 infrastructural platform.
• Play the role of AS/400 SME to engage and contribute on various project activities which aims to provide better services to our users and clients.

DIMENSIONS / KEY OF RESPONSIBILITY

Project Management Support (Internal/External)
• Provide scoping support for customer requests
• Perform service request management (through SILVA system) for the team
• Provide support on project deployment
• Provide support on security related queries

Operations
• Follow up on open incidents and problems until resolution
• Monitor the replication tool (Metro-Mirror, MIMIX) in term of performance and availability
• Perform AS/400 backup monitoring and related troubleshooting
• Provide support on any change request management matters for AS/400

PROFILE / REQUIREMENTS
• Any Degree/Diploma (from reputed institution)
• 5+ years of solid experience on IBM iSeries operating commands that include backup and restore, operations and trouble shooting
• Good command in written and spoken English
• Knowledgeable on AFP (Advanced Function Printers)

SKILLS

Technical Skills and Capabilities
• Familiarity with ITIL process
• Knowledge of IBM iSeries Hardware and OS including High Availability, Metro Mirror, and MIMIX basic administration
• Knowledge of AS400 networked systems, access and procedures
• Knowledge of Middleware for iSeries including MQ, UDM, file transfer