Asia Operation Coordinator - Chinese Speaking

MIKI TRAVEL is a multi-national company with over 36 offices around the world. As one of the largest and most experienced wholesale tour operators in Europe, we offer the travel industry an unrivalled service with travel products covering in 173 countries. The strength of our long-term partnerships with hotels and all other suppliers, combined with our buying power enables us to offer the best availability at the best prices, even in periods of peak demand.

Responsibilities

• Travel tour operating from go ahead till tour finish.
• Maintain compliance with regulatory requirements and industry standards
• Using in-house system and follow the guideline to make all service order in place
• Well budget management and conduct negotiation and communication with relevant parties
• Follow up the request and amendment to deliver result across multiple time zones 
• Invoice issuance including draft invoice & check final costing sheets. To input precise expected cost while issuing invoice. Follow additional invoice/credit note to agent if any
• Check supplier’s invoice properly to ensure our payment is accurate and without delay
• To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact
• Facilitate the coordination of tasks and communication with each corporate parties (e.g. Network office, service venders)
• Follow up tour report / complaint handling for further investigation and compensation requirement
• To record all the cases into Quality Control Log book for statistics and review
• Collaborate closely with cross-functional department across quotation team and other sales office operation team
• Implement effective solutions and suggestions to clients for pending matters and unexpected situations

Requirements

• Diploma / Degree in Hospitality Management or related discipline with 1 – 3 years of relevant experience in Travel & Hospitality industry. Fresh graduates are welcome
• Proficiency in English & Mandarin.  Chinese literacy is a must.
• Excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment
• Attention to detail, adapt changes and have passion for continuous process improvement.
• Positive can-do attitude and willingness to support on any request as needed
• Have a growth mindset, demonstrated through desire to learn and adapt
• High sense of efficiency and accuracy
• Ability to comprehend systematic logical flows
• Experience collaborating with colleagues in a team-based environment
• Short-notice or immediate available candidate is highly preferred

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with  availability, current & expected salary to [email protected] .

Only short-listed candidates will be notified. All information of candidates will be treated as strictly confidential and used for recruitment purposes only.

For more company information, please visit our website  & 

Your application will include the following questions:

What's your expected monthly basic salary?

How would you rate your English language skills?

How would you rate your Mandarin language skills?

As one of the largest and most experienced wholesale tour operators in Europe, Miki offers the travel industry an unrivalled service.

Our powerful worldwide computer network allows our Sales and Operational offices to communicate directly with one another in all matters from initial pricing to on the road co-ordination.

The strength of our long-term partnerships with hotels and all other suppliers, combined with our buying power enables us to offer the best availability at the best prices, even in periods of peak demand.

Miki continues to expand its network to provide direct service contact in an ever widening range of destinations.

Welcome to Miki Travel

As one of the largest and most experienced wholesale tour operators in Europe, Miki offers the travel industry an unrivalled service.

Our powerful worldwide computer network allows our Sales and Operational offices to communicate directly with one another in all matters from initial pricing to on the road co-ordination.

The strength of our long-term partnerships with hotels and all other suppliers, combined with our buying power enables us to offer the best availability at the best prices, even in periods of peak demand.

Miki continues to expand its network to provide direct service contact in an ever widening range of destinations.

Don’t provide your bank or credit card details when applying for jobs.

What can I earn as an Operations Coordinator