JOB PURPOSE
Responsible for managing daily branch operational activity, monitoring compliance, and AMLA in accordance to the Bank`s internal policy and regulatory requirement. Ensuring the highest quality customer experience through customer service and image enhancement opportunities. To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target.
 

ACCOUNTABILITIES
A. Financial
1. To assist in referral and cross selling of deposits / investment / Bancassurance / Banca Takaful / credit cards & cross selling activities towards achieving branch target.
2. Prevention of Fraud and Losses (internal and external).
3. To effectively control and monitor cost as per approved budget.
4. Achieve branch Transactional Fee based income target as given.
5. Achieve branch Lead Generation Fee Based Income target as given.
 

B. Process
1. Approve and check for onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
2. Ensure adherence to compliance on FSA/IFSA, PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD,
3. Manage cash holding efficiently, joint custodian for cash in Vault, Cash Deposit Terminal (CDT) and ATM including checking and authorizing ATM Daily Summary Book.
4. Monitoring ATM balancing, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items.
5. To verify overall cash balancing and verify/check related critical reports.
6. Protect the assets of branch and ensure its proper outlook (internal and external).
7. Ensure that your branch back-up power supply is available at all the times. i.e gen- set serviced regularly
8. To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal.
9. Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
10. Ensure proper dual internal control and efficiency are maintained and that subordinates discharge their duties in accordance with procedures to prevent fraud and losses.
11. Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
12. Ensure timely submission of reports.
13. To verify Incheqs/OCS cheque as per procedures and guidelines.
14. Check & review error correction.
15. Checking of daily vouchers.
16. To authorize branch stationery request.
17. Security & Maintenance Coordinator
- Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
- Maintain the upkeep and storage of telephone recorder
- Verify clear image is displayed on CCTV monitor
- DVR is in working condition & sufficient space for recording
- Alarm Monitoring
- Responsible for alarm testing once a month
- Managing Security Personnel
- To ensure verification of third-party vendors accessing the premise
- Electrical and mechanical appliances in working order and neatly displayed
- Maintain branch cleanliness and promote conducive environment for both customers and staff
18. Responsible for Management of IT/Non-IT Asset/Fixed Assets
- Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
- Recommend for write off of assets with written down book value
19. Others -Storage and Archival Coordinator
- Stationeries are systematically arranged, and quantity is not excessive
- Relevant pages/documents of account opening, and vouchers are kept in a locked environment
- Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
20. Ensure timely reporting of any lapses via Oprisk System within timeline.
21. Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self-Assessment to Head Office.
22. Act as Branch Operation Risk Coordinator for implementation of Operational Risk Management and Methodologies.
23. Reporting of Suspicious Transaction.
24. Monitoring for the renewal of all contracts and licenses.
 

C. Customer
1. Ensure efficient customer service level to meet SLA as well as to alleviate any customer’s complaint.
2. Ensure timely reply to customer and CCQ.
3. Ensure to resolve any complaints within SLA
4. Ensure accuracy in service delivery.
5. Attend to complains immediately and adhere to complaints escalation procedures.
 

D. People
1. Resource management i.e. annual leave / attendance / branch meeting.
2. Provide briefing on circulars from HQ
3. Manage competent and customer-oriented staff
4. Staff development including Structure on the Job Training (SOJT) / coaching / appraisals
5. Ensure knowledge and understanding of respective KPIs among all staff
6. Track own and staff’s performance.
 

E. Other Responsibilities
1. To ensure cleanliness of the bank’s premise & SSL area
2. Perform Relief BM duties as and when required or during BM absence.
3. To manage and undertake ad-hoc assignments assigned by Management from time to time.
4. Key holder to Vault & Self-Service Machines.
5. Social commitment activities involvement (CSR).