Assistant, Cashier

Summary

Provides frontline customer service support, including patient registration, billing, and payment collection. Ensures accurate handling of deposits, receipts, letters of guarantee, and billing charges. Responsible for float money and daily cash collection, and performs rotational duties at Admission & Discharge, A&E Registration, and outpatient clinics.

Job Description

• Perform multi-tasking duties encompassing both frontline reception and cashiering functions, including charging and billing, collection of cash, credit cards and cheques, issuance of receipts, and processing of cash refunds.
• Handle all cash transactions responsibly, ensuring cash collections are kept in a secured cash drawer and locked at all times.
• Be fully responsible for cashiering duties during assigned shifts until closing, and maintain strict confidentiality of HIS login credentials.
• Ensure all cash and non-cash collections (cheques, credit/debit cards, wire transfer slips, etc.) are accurately reconciled and deposited into the safe box together with the collection report and Finance copy of original receipts.
• Participate in shift rotations according to the weekly work schedule as assigned by the superior.
• Answer all telephone calls and attend to enquiries promptly and professionally.
• Maintain effective communication and coordination with all hospital departments to ensure smooth daily operations.
• Register and admit patients into wards and clinics by ensuring all required documents are accurately completed and that terms and conditions are clearly explained during the admission process.
• Ensure newborn registrations are completed promptly and accurately.
• Verify that all admission forms are completed correctly and entered into the Hospital Information System (HIS) without delay.
• Print admission forms, registration forms, and patient labels, and perform bedside admissions to the correct ward and/or cost centre. Ensure copies of NRIC/passport are obtained for medical record purposes.
• Obtain and verify all required documents for billing purposes, including undertaking letters, initial and final guarantee letters, and referral letters.
• Ensure hospital charges and consultant fees are accurately entered, captured, and billed into patients’ accounts in the HIS.
• Generate accurate billing for self-paying patients and ensure proper payment collection.
• Ensure all insurance and corporate billing requirements are complied with at all times.
• Attend to patient and next-of-kin enquiries or disputes related to billing and charging professionally, and escalate cases involving payment difficulties to the Executive or Manager for further action.
• Maintain strict confidentiality of all hospital documents, patient information, and data at all times.
• Perform any other duties as assigned by Management when required.

Requirements

Education:

• Sijil Pelajaran Malaysia

Knowledge and Experiences:

• Minimum 2 years relevant experience in a hospitality environment.
• Excellent interpersonal & communication skills.
• Excellent in both written and verbal (Bahasa Malaysia/English)
• PC Literate- Computer Proficiency

Skills & Competencies:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented and ability to multitask effectively
• Problem-solving and conflict resolution skills
• Leadership and supervisory experience
• Proficient in office software and technology 

Special skills required

• A self-starter with initiative and the ability to work independently.
• Effectively interacts at all levels.
• Works beyond normal hours in support of projects or other assignments.

Personal attributes

• High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality.