Assistant Community Manager

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people with who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN THE LIFE OF

We are looking for an entrepreneurial, ambitious, outgoing and personable Assistant Community Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Assistant Community Manager works closely with the Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.

ADMINISTRAION AND FINANCE

• Handle basic finance tasks, such as petty cash, invoicing and receipt of payments
• Ensure inventory of all admin and pantry supplies is completed accurately and orders are placed in a timely manner
• Assist with ensuring billing is complete and that aged receivables are followed up with minimalising late payments, and ensuring month end finance reporting can be completed on time

MEMBER EXPERIENCE AND OPERATIONS

• Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience
• Solve member-related issues to help foster a collaborative community
• Always deliver and ensure a personalised, high-quality member experience
• Assist with organising members moving in and out, ensuring every new joiner has what they need to get settled and leavers are aware of any handover process
• Ensure overall cleanliness and upkeep of the space is up to standard, checked by the
• Manager; including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.
• Work with and liaise with the New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
• Respond to quality control checks and solve issues immediately
  

SALES

• Responsible for actively seeking and following up on leads, a variety of membership sales, packages, negotiations, flex membership sales, private events and closing of deals to meet sales targets
• Conduct high-quality, informative tours, and mentor juniors providing feedback and areas for improvement to ensure every potential member has an exemplary tour and experience
  

CONTENT AND EVENTS

• Take lead to create and execute events relating to the communities interests, with support from the senior and events team
• Drive collaboration and partnerships across a range of different industries and train juniors to support
• Liaise with Art Department to ensure event collateral are well produced in a timely manner
• Take ownership of social media pages (IG stories, Facebook posts, etc) and create engaging content
• Capture up to date imagery showcasing the office spaces, events and community for social media
• Ensure juniors have the support needed to update the event calendar and notice boards
• Attend and support internal events and be a representative of your location
  

PEOPLE

• Assist with onboarding and training new team members
• Actively work and develop on your own growth to better yourself for you, your team and the business
  

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

EXPERIENCE AND REQUIREMENTS

• Two years experience in a customer-facing position, ideally within sales and events
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• University Degree is an advantage
• Proficient in basic computer skills
• Good business acumen
• Prior experience in coworking, real estate, or startup business would be an advantage
• Fluent in English and Chinese is a plus

WHAT WE OFFER

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• A dedicated day per quarter to volunteer at a charity of your choice