Assistant Contact Centre Manager (Custo...

Marketing Communications (Marketing & Communications)

Full time

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• Bachelor’s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in afast-paced environment, able to deal with rapid change and ambiguity.
• 8+ years of experience in operations, preferably in BPO/ITES industry
• 5+ years of people management experience, including managing team leaders, and a strong desire to developteam members.
• Empathy for the Social community platform users and passion to create an exceptional user experience andprovide outstanding support.
• Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills

Preferred Requirements:

• Having high cultural awareness of political and social situations is a plus!
• Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
• Build a positive relation with Client to create new business opportunities.
• Identify potential risks and opportunities for improvement in the process and suggest solutions

Teleperformance is a global digital business services company.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

170 countries served.99 % of our employees continue to work in a Great Place to Work 410 K+ employees worldwide50 % of our workforce works remotely300 + languages and dialects63 % of all non-agent roles are filled through internal promotions

What do we do?

We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.

Check us out!:

Who is Teleperformance

Teleperformance is a global digital business services company.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

170 countries served.99 % of our employees continue to work in a Great Place to Work 410 K+ employees worldwide50 % of our workforce works remotely300 + languages and dialects63 % of all non-agent roles are filled through internal promotions

What do we do?

We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.

Check us out!:

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