Assistant, Customer Service

Responsibilities:

• To attend, handle and manager customer complaints, feedback, requests and problems.
• Prepare and implement the handover of vacant possession to customer when the project is completed.
• Joint inspection with customer during key collection and upon the completion of defect rectification work.
•  Maintain company's image and interest by providing excellence customer services.
• Maintain the confidentiality of the customers and company's information.
• Participate in quality audit tasks where appropriate.
• To implement all policies, activities, procedures as relevant and required by the Customer Service Department.

Requirements:

• Based in Dengkil / Cyberjaya. - Must have own transport
• Working hours - 9am to 6pm (Monday to Friday). Able to work on weekend when required.
• Certificate / Post Graduate Diploma / Diploma in Real Estate, Civil or Building Structure, Property Management or related field.
• Good command in English & Bahasa Malaysia (oral & written) and interpersonal skills.
• Can display excellent customer focused and emphatic behavior which delivers and excellent experience for customers.