Assistant Housekeeping Manager

The Assistant Housekeeping Manager will support the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role involves ensuring that our residences are impeccably clean, well-maintained, and meet the luxurious standards expected by our residents. The ideal candidate will have strong leadership skills, attention to detail, and a passion for maintaining a pristine living environment.

Key Responsibilities:

• Supervision and Management:

  • Assist in managing the housekeeping team, including training, scheduling, and performance evaluations.
  • Monitor daily cleaning activities to ensure high standards of cleanliness and efficiency.
  • Address and resolve any issues or complaints from residents promptly and professionally.
  • Conduct regular inspections of residences and common areas to ensure they meet quality standards.

• Operational Duties:

  • Coordinate with the Housekeeping Manager to plan and implement housekeeping schedules and projects.
  • Maintain inventory of cleaning supplies and equipment, and ensure they are used appropriately and efficiently.
  • Assist in developing and updating housekeeping policies and procedures.
  • Ensure compliance with health and safety regulations and protocols.

• Resident Relations:

  • Foster positive relationships with residents, addressing their needs and requests with care and attention.
  • Provide exceptional customer service, ensuring resident satisfaction at all times.
  • Coordinate special cleaning projects or services as requested by residents.

• Administrative Tasks:

  • Maintain accurate records of housekeeping activities, including staff schedules, maintenance requests, and inventory.
  • Assist in budgeting and cost control measures for the housekeeping department.
  • Prepare reports on housekeeping performance and resident feedback for management review.

Qualifications:

• High school diploma or equivalent; additional education or certification in hospitality management is a plus.
• Minimum of 3 years of experience in housekeeping, with at least 1 year in a supervisory role.
• Experience in a luxury hotel, resort, or residential setting is highly preferred.
• Strong leadership and team management skills.
• Excellent attention to detail and organizational abilities.
• Outstanding communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in using housekeeping management software and other relevant technology.