Assistant Manager, Capacity Planning

We are looking for fast-readers and do-ers with a strong attention to detail. We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. To ensure the reliability of CTOs and ground handlers, we maintain strong communication with Team Leaders who will be overseeing the air operations team on a daily basis. They will be the main people advising the management on on-the-ground feedback from the customers and the operations teams. Their input is critical to ensure we consistently improve the quality and standard of service.

Planning business intelligence involves identifying the data analysis, reporting, and decision-making needs of the planning team. This includes data collection, analysis, visualization, and communication, while ensuring alignment with the overall planning strategy.

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Analyzing current demand, available capacity, and resource utilization.
• Developing and maintaining dashboards and reports to communicate key performance indicators (KPIs).
• Generating ad-hoc reports to support decision-making processes.
• Identifying data issues and ensuring data accuracy.
• Supporting the development of resource capacity plans to bridge the gap between demand and supply.
• Assessing the need for major investments in resources, infrastructure, or technology.
• Identifying opportunities to improve processes related to capacity planning and resource utilization.
• Documenting and optimizing processes, including data workflows and access.

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
• Do what is needed to get things done, as they believe speed is more important than anything else to effect change
• Over communicate, particularly as they are all quite autonomous
• Take care of our staff, and treat them as they would want to be treated
• Are rigid on goals, but flexible on the details
  

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Proficiency in Looker & Looker Studio visualization tools
• Advanced knowledge in SQL & Microsoft Excel
• Strong communication skills
• Strong interpersonal skills - ability to speak English fluently
• Able to operate computer programs such as Microsoft Office
• Working experience with standard data-entry software
• Meticulous with work - double checking for accuracy of data entry