We are looking for an experienced Assistant Manager, Claims to join our experienced team at Hong Leong Assurance Berhad in Selangor.
Growing your career as a Full time Assistant Manager, Claims is an amazing opportunity to develop critical skills.
If you are strong in strategic planning, decision-making and have the right vision for the job, then apply for the position of Assistant Manager, Claims at Hong Leong Assurance Berhad today!
Responsibilities:
- To process and review claim cases within specified authority limit and TAT.
- To attend to claim enquiries, appeals and complaints from internal and external parties (e.g. OFS, BNM or Third Party Administrator) and constantly follow up for pending cases.
- To ensure that issues highlighted are resolved effectively and promptly through the established departmental processes and procedures.
- To perform investigation on potential fraudulent claims or suspicious cases
- To monitor and ensure that productivity and Service Level Agreement are met within the team.
- To assist in preparing monthly reports and maintain documentation of processes.
- Participate in process improvement project initiatives to improve efficiency and productivity of the department.
- Backup team members and assume the responsibilities as and when required.
- Ensure compliance to policies, guidelines and regulations.
- Perform other duties as delegated by the Management.
Requirements:
- Candidate must possess at least a Bachelor's Degree in Medical Science, Nursing, Biology or equivalent
- Minimum 5 years of claim assessment skills in life insurance industry with at least 2 years of supervisory experience
- Good knowledge of general medical knowledge, understanding and application of Insurance Guidelines and Insurance Act.
- Demonstrate good interpersonal skills, customer service skills, and ability to work under pressure.
Please be informed only shortlisted candidates will be notified.
Benefits of working as a Assistant Manager, Claims in Selangor:
● Excellent Benefits Package
● Room for Advancement
● Competitive salary
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