Assistant Manager, Collections QC and Analytics

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

• The Regional Collections team is an experienced and diverse group responsible for driving collection strategies, training, quality control, data, and analytics across multiple markets and segments. We help maintain portfolio quality within set targets.
• We are committed to new ideas, collaboration, and delivering measurable results.
• If you're looking for a supportive environment where you can make a meaningful impact, we'd love for you to join us!

Get to Know the Role

• We are looking for Assistant Manager of the Regional Collections Analytics, QC & Training team to support the team in the data-related processes as well as quality control and training related processes in the Collections area
• You will report into the Manager, Regional Collections Analytics, QC & Training and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

• You will be responsible for all regular reports and ad-hoc collection-related analysis for all countries and monitor backend strategies and ensure operations are running in all 6 countries
• You will work with country collection managers and the data team for all collection related inquiries and targets.
• You will provide support in designing and accomplishing dynamic collection strategies for backend (late, DPD >90+) collections, ensuring qualified accounts are endorsed to the External CollectionAgency (ECA) monthly and tracking their repayment and performance.
• You will assist country collection managers in preparing and forecasting budgets, including the number of agents and collection activity costs (e.g. SMS, Telco, Incentive, LOD, among others).
• You will support the in other initiatives such as UAT for system migration and testing of new technology to enhance collection efficiency and customer engagement.

What Essential Skills You Will Need

• You have a degree holder in a relevant field such as Finance, Business, Data Analytics, Computer Science, or related disciplines
• You have a min of 5+ years of working experience preferably in the Fintech industry or financial services.
• You have knowledge of credit risk management, debt recovery strategies, and legal regulations are good to have.
• You have a strong understanding of database structures and tools such as SQL, Power BI, and other data visualization or analytics platforms (e.g. Tableau, Excel VBA, Python for data analysis).

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.