Assistant Manager Customer Account Management

About The Role

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth

What You Will Deliver

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable


• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals


• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement 


• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain


• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins


• Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team


• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies


• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions


• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)


• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives


• Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

What You Bring

• Proven minimum 5 years experience as a FMCG Key Account Management role or in a similar role, managing large corporate accounts. 


• Strong business acumen and understanding of key account management principles and strategies.


• Excellent communication and negotiation skills, with the ability to build rapport and influence at all levels of an organization.


• Demonstrated ability to identify client needs, develop customized solutions, and close deals.


• Exceptional organizational and time management skills, with the ability to handle multiple priorities and deadlines effectively.


• Analytical mindset and proficiency in data analysis to identify trends, opportunities, and challenges.


• Proficient in using Excel Files and other relevant tools to track account activities, manage leads, and generate reports.


• Willingness to travel as required to meet with customers and attend industry events. (minimal)