Assistant Manager, Customer Management Analytics - Join a Market Leader

Job Scope:      

• Collaborate closely with business users to understand requirements, design and develop a data model, dashboard, reports that best fits the users’ needs.
• Develop data modeling & visualization using tools such as Power BI and Qlik Sense.
• Develop and maintain technical documentation for all designed solutions.
• Maintain existing data solutions, reports & dashboards, and identify and act upon opportunities to drive efficiencies and improve customer experience.
• Prepare management reporting to regional office and any reports required from local regulator.

Principal Duties & Responsibilities:

• Perform data extraction, reporting and analysis.
• Ensure discipline in documentation of assumptions, observations, and findings.
• Exercise sound judgment while analyzing and interpreting data to ensure a high level of data integrity, accuracy and timeliness in reporting.
• Work with IT department to develop and perform user acceptance testing on data marts to support on reporting and analytics requirements.
• Develop, automate, and execute cross-functional BI dashboard / management reports.
• Follow up on the risk incident progress to ensure compliance with company policies and procedures.
• Ad-hoc assignments as requested by Head of Department.

Job Specifications:

Qualifications

• Possess a degree in Data Science, Computer Science, Information Management, IT, Applied Statistics, Data Analytics, or any related discipline. 

Experience

• Minimally 2-3 years of working experience in data analysis role or management reporting.  
• Strong application knowledge with data query / manipulation tools (e.g. SAS, SQL, Alteryx), data analytics tools (e.g. R, Python, Excel) and BI applications (e.g. Qlik Sense, Power BI) will have an added advantage.
• Proficient in MS Excel, Word and PowerPoint.
• Good writing and communication skills in English.

Skillset

• Numerate, logical, strong analytical problem-solving mind, detail-oriented and reliable work ethic.
• Passionate about solving problems, possesses a relentless need for investigation and data exploration.
• Ability to lead, multi-task and work independently in a fast-paced team environment.
• Willingness to learn, accept new challenges and go extra mile.
• Self-motivated, resourceful, and enjoy sharing knowledge with team members.
• Proactive, result oriented and takes pride in their quality of work.
• Enjoys working cross-functionally with any business unit.