Assistant Manager, KYB

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Assistant Manager, KYB oversees a team responsible for conducting Know Your Business (KYB) checks on vendors onboarding onto the platform. This role ensures compliance with regulatory requirements, mitigates risks, and enhances the efficiency of the vendor onboarding process. The ideal candidate has experience in compliance, risk management, or operational leadership within a fast-paced environment.

WHAT YOU WILL OWN :

• Standardization and Scalability: Drive standardization of processes across COEs to ensure a consistent support experience. Identify and implement scalable solutions that enhance the effectiveness of COE operations, optimizing resource allocation and minimizing redundancy.

• Team Leadership & Performance Management: Lead, mentor, and manage a team of KYB agents, ensuring high performance and adherence to quality standards. Set clear goals, KPIs, and SLAs for the KYB team, conduct regular performance evaluations, provide coaching, and drive continuous improvement.

• Operational Execution & Compliance: Oversee end-to-end KYB processes, ensuring adherence to company policies and regulatory standards. Review and approve high-risk vendor cases, maintain up-to-date knowledge of compliance requirements, including AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.

• Stakeholder Management & Reporting: Serve as the primary contact for KYB-related inquiries from l stakeholders. Generate and present reports on KYB team performance, risk trends, and compliance adherence. Support audits and regulatory reviews by providing necessary documentation and insights.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE :

• 5+ years of experience in KYB/KYC, compliance operations, risk management, or vendor onboarding.

• Proven experience in leading teams within a high-volume operational environment.

• Strong knowledge of AML regulations, business verification processes, and risk assessment frameworks.

• Strong analytical, problem-solving, and decision-making skills.

• Strong communication and stakeholder management abilities.

• Proficiency in using compliance tools and automation solutions for KYB processes.