Assistant Manager, Operation

1. Project Execution & SOP Compliance

• Manage projects end‑to‑end, ensuring SOPs, timelines, and compliance are met.
  
• Review briefs from BD/Sales, clarify requirements, and drive smooth execution.
  
• Identify workflow gaps and propose improvements.
  
• Coordinate with government authorities and runners to keep deliverables on track.
  

2. Documentation & Application Preparation

• Prepare and review license, permit, and regulatory documents.
  
• Ensure accuracy and completeness of submissions.
  
• Track application status, follow up with authorities/vendors, and maintain records.
  

3. Internal Coordination & Reporting

• Provide regular updates to Account Managers and senior management.
  
• Escalate risks or delays with recommended solutions.
  
• Maintain trackers, checklists, and compliance documentation.
  

4. Team Leadership & Oversight

• Lead and mentor Operation Executives.
  
• Plan workload distribution and assign projects based on capacity.
  
• Conduct team check‑ins to monitor progress and resolve challenges.
  
• Ensure timely, accurate project delivery.
  

5. SOP Ownership & Continuous Improvement

• Lead SOP updates and revisions based on project learnings.
  
• Standardize templates and workflows for consistency.
  
• Refine tools/processes to improve efficiency and reduce errors.
  

Requirements

• Diploma/Degree in Business, Law, Compliance, or related fields (or strong operational experience).
  
• Minimum 3 years in operations, administration, or project support.
  
• Strong written Bahasa Malaysia and fluent Mandarin.
  
• Skills: leadership, problem‑solving, stakeholder management, accuracy.
  
• Success measured by submission success rate, error rate, checklist adherence, timeline delivery, and team satisfaction.
  

Benefits

• Attractive pay package aligned with experience, plus lifestyle and operational allowances.
  
• Medical benefits to support employee well‑being.
  
• Professional Growth – Hands‑on exposure to regulatory projects and opportunities to shape SOPs and processes.
  
• Career Development – Structured training and mentorship to strengthen operational and compliance skills.
  
• Direct involvement in projects that influence business licensing, compliance, and organizational success.