S

Assistant Manager Operations (English & Thai Language Support)

icon building Syarikat : Scicom
icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Penerangan Pekerjaan - Assistant Manager Operations (English & Thai Language Support)

Responsibilities of the Role:

Operations Management:

  • The Assistant Manager – Operations must be proficient to converse in Thai and English Languages with their sub-ordinates/staff and with customers.
  • Lead, supervise and manage a team of Executive Technical Support & subjects to meet the required performance and KPIs.
  • Provide the team with clear objectives for group and individual performance and support with regular and constructive feedback through quality audits and performance appraisals.
  • Support, coach and manage the Executive Technical Support and subjects to ensure that both operational targets (required performance and KPIs) and service levels are achieved.
  • Provide ongoing coaching, training and counseling for team members on customer management as well as products and services.
  • Lead by example by displaying initiative in all areas including adherence to schedule and good attendance records.
  • Review workflow and procedures to close service gaps, ensure productivity and accommodate new products & services.
  • Maintain the Operations Quality Management System (QMS) and continuously review and update the policies, processes and forms.
  • Support the Contact Centre in achieving its overall service levels (average speed of answer, abandoned calls, % calls answered within service level) and any other KPIs as dictated by Operations.
  • Work with the line manager to co-ordinate shift rosters for the team members and to ensure that agreed shifts will be covered.
  • Conduct regular team meeting and buzz sessions to ensure that two-way communication is maintained between team members and management.
  • Support the management team in creating management reports based on agreed time scales.
  • Undertake any administration associated with payroll, staff annual leave/MC applications, expenses claims and amendments to staff rosters.
  • Undertake any other ad-hoc tasks assigned by the Senior Manager or any other superior from Operations as and when required.
  • Disseminate information received from client contact points to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
  • Attended to any high-level customer complaints received by team members and spend an agreed proportion of time answering queue calls and handle escalations through to resolution.
  • Identify areas for service improvement and make recommendations to the management team.
  • When an operational situation arises, management will require the Assistant Managers to stay back and complete all assigned duties.
  • Regularly review operations performance and be able to provide immediate snapshot views on overall operations.
  • Ensure accuracy / integrity of data.

Report Management:

  • Prepare daily, weekly and monthly reports pertaining to contact center operations and performance.
  • Prepare a business review presentation (when required) and ensure all the reports are accurate and meet data integrity.

Requirements for the Role:

  • Excellent command of spoken & written Thai and English.
  • Good multitasking ability.
  • Excellent computer knowledge: MS Office, MS Outlook and Internet Explorer.
  • Fast typing skills (minimum 35 words per minute).
  • Good problem-solving skills.
  • Customer service oriented.
  • Preferably with call centre background.
  • OS Knowledge (all OS).
  • Hands on experience on Laptop / Desktop / Tablet products.
  • Peripheral Devices (USB/Printer/Scanner Etc.)
  • Network Basics (Windows network configuration/troubleshooting basic Wi-Fi issues).
  • Troubleshooting skills (Device drivers / Blue screen errors / Windows errors / No POST etc.)
  • Hardware Basics (Motherboard / Hard disk / Memory / SMPS / Display / BIOS etc.)
  • Speak with good pace, articulate and have clear pronunciation.
  • Passion for customer care.

Experience

  • Minimum 12 months in current position as Specialist / Assistant Manager.

Education

  • Degree or an equivalent professional qualification.
  • The Package: Attractive Salary (RM5,000 – RM6,000).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  • Working Location: Menara TA One.
Original job Assistant Manager Operations (English & Thai Language Support) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Assistant Manager Operations Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Assistant Manager Operations Jobs in Malaysia

GrabJobs ialah portal pekerjaan no1 di Malaysia, menghubungkan anda dengan beribu-ribu pekerjaan dengan pantas! Cari kerja terbaik di Malaysia, mohon dalam 1 klik dan dapatkan pekerjaan hari ini!

Aplikasi Mudah Alih

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.