Assistant Manager, Product Experience & System (Teleport Guaranteed)

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!
Learn more about Teleport here: https://www.teleport.it/

Teleport Guaranteed (TG) is a time-definite cargo product where Teleport commits to delivery within defined service levels. This role owns how TG is experienced end-to-end across customers, commercial rules, operations, and internal systems. Reporting to the Head of TG, this is not a traditional Product Manager role. The Experience & Systems Lead translates TG strategy and commercial intent into clear workflows, system behaviour, and consistent customer outcomes.

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

Key Responsibilities

• Own the end-to-end TG experience from booking and confirmation through prioritisation, waitlisting, and exceptions
• Design and govern TG workflows and decision logic, including availability, pricing triggers, prioritisation, and displacement
• Ensure commercial rules (pricing, load factor thresholds, customer prioritisation) are consistently enforced in systems
• Act as the primary interface between TG, Product, and Technology, translating business intent into system requirements
• Partner with Pricing and Revenue teams to operationalise dynamic pricing and capacity control logic
• Drive automation and systemisation of TG processes to reduce manual handling and ad-hoc decision-making
• Ensure transparency and consistency across Sales, Ops, Finance, and Core systems
• Identify experience gaps, failure points, and edge cases and work with Product and Tech to resolve them

Qualifications & Experience

• 4 - 6 years experience in logistics, marketplaces, airlines, or other capacity-constrained businesses
• Strong systems and process thinking
• Strong analytical skills
• Comfortable working across Sales, Ops, Pricing, Product, and Tech
• Able to balance revenue, customer experience, and operational reality

Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!