Assistant Manager, Retail Operations Trainer

Key Responsibilities

-Food Handler Trainer by Ministry of Health (added advantage).

• Certified Food Handler Trainer from Ministry of Health.
• Managed Company SLPM (Sekolah Latihan Pengandali Makanan).
• Plan and coordinate training to make sure maximum coverage for all outlets in Malaysia (include Business Partners).
• Customize FHT training material according to the company standard and practices.

-Analyses, Design and Development

• Develops new training modules that are relevant to company needs.
• Designs and develops new learning interventions when no existing content can be leveraged and update existing content where applicable.
• Employee training programs – to focus from onboarding new employees to addressing general or specialized skills, topics, etc.
• Compile learning needs analysis and identify soft skills learning & personal development that aligns with the organization’s needs.
• Develop and manage training manuals, multimedia visual aids and other training materials, tools, and resources:

-Create & complete manual: Operations General Management

-Pocketbook, Person in Charge (PIC) training booklet & assessment

-Develop training plan for crews and PIC. Includes verification process and record card.

-To create and design the tools & resources in online (Example: Video Training).

• To organize and maintain good filing system for smooth and quick data retrieving.
• Continuously seek and support new approaches, practices, and process to improve the efficiency of learning interventions.

-E-Learning App (in Tablet/HP)

• Main administrator for the program.
• Setting the user and editor account and tablet.
• Setting the content in the program.
• Make sure the content updated.

-Training

• Conduct in-house training for PIC (up to Area Manager level) and team members at outlet such as New Employee Orientation, Shift Management Training, Cross Training, Cashier Training, Technical & Soft Skill Training, Compliance training, On-job-training, etc.
• Conduct Employee Career Advancement Program for PIC/Crew Leader level. Develop Assessment Paper (Skill & Knowledge).
• Evaluate, coaching, mentoring and follow up underperformed PIC in outlet to ensure they get back on track to achieve long term success with the company.
• Area Manager Training.
• Execute training needs analyses and analyze competency gaps of retail employees.
• Analyze and get feedback from training participants, stakeholders and customers on training effectiveness. Execute changes for improvements.
• Monitors external / internal customers’ feedback and provides input to improve the services or products.

-Others

• Internal Food Safety Auditor (HACCP) – added advantage.
• Involve in HACCP, FQMS related – added advantage.
• Operations Improvement Plan (OIP) Handle project to improve the outlets efficiency. Creates new workflow or standard operation procedure for improve operation performance.
• Involve in New Opening Outlet squad to ensure new opening outlet smooth.

JOB REQUIREMENTS

• Preferably Diploma/Degree in Business Studies/Administration/Management/Training & Development, or equivalent.
• At least 5 - 7 years of experience in F&B, learning & development related activities (conducting and managing training/events and training administration)
• Knowledge of effective learning and development method
• Strong interpersonal skills and fluent in English; mastery in other languages will be added advantage.
• Passionate in people development
• Good organizing, planning and problem-solving skills.