Assistant Manager, Sales Support (Governance)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key Accountabilities: Executive/Assistant Manager will be supporting the following day-to-day functions:

1) Support business units to improve and simplify sales processes e.g. agent registration, detractor (advisory) and call to improve the efficiency in performing such task.

2) Involved in User Acceptance test (UAT) on project that relate to guidelines and regulations. Provide required system and process improvement support relating to sales processes.

3) Work closely with internal and external stakeholders to ensure task in completed with relevant documentation are duly completed and kept for record keeping.

4) To ensure all sales processes and procedures comply with internal and relevant regulatory requirements. To work with Department’s Risk and Compliance Champions.

5) Update SOP and sales governance guide to ensure its currency.

6) Handle sales representatives’ queries and provide advice to sales team and escalate issues immediately to the HOD when appropriate.