Associate Customer Support - Japanese ( N1 Certification required)

Roles and Responsibilities

• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

·         Provide exemplary customer satisfaction

·         Meet quality standards on all handled contacts

·         Complete 9 hours of staffed time on all rostered days

·         Handle contacts while maintaining KPI targets as per agreed limits

• Excellent customer service skills 
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience
• Job title: Associate Customer support – Japanese speaker (Online shopping platform)
• Criteria: JLPT N1 (Malaysians or any Nationality) /Native Japanese (No English is required)
• We can consider candidates from anywhere who are willing to relocate to Malaysia

Salary range: RM 8k to 9k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance

Work mode: Full time office mode

Working days/hours: Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)

Shifts: 8AM-17PM/9AM-18PM/13PM-22PM/15PM-24AM MYT

Benefits of Tech Mahindra:

• For Expats Employment VISA, 1 way flight ticket and 1 week hotel accommodation cost is reimbursed.
• In-patient Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).

• Out-patient Medical benefits up to 250 USD per claim (for each individual), for self, spouse & children (if any) – 15% co-payment

• Optical benefit up to 120 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year
• Dental (Tooth extraction and filling) up to 500 USD per year (for each individual), for self, spouse & children – Claimable after completion of 90 days
• Dental (Scaling) up to USD 50 per year (for each individual), for self, spouse & children – Claimable after completion of 90 days
• Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
• Medical Leave as per Labor law - 14 days.
• Bereavement leaves – 3 working days in an event of death in the immediate family (Spouse, Children, parents).
• Maternity Leave – for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.
• Paternity leaves – 7 days