Associate Director, GWBTB CM Cash Products - Product Proposition MY

Key Responsibilities

• Support development of product roadmaps and strategies to build our cross border network among correspondent banks, swift, and other cross border partners.


• Support the strategy with our correspondent banking business and working our FIG stakeholders to build constant stream of bilateral business.


• Identify business opportunities and/ or threats and drive business partnership activities to grow our cross border business


• Keep abreast of latest cross border payment technologies and competitive landscape.


• Work with other internal stakeholders and provide excellent support to ensure excellent UX for our customers using our online banking channels for cross border transactions.


• Track and analyse sales, income, portfolio performance. 


• Work with technology teams to implement systems enhancements and perform testing.


• Work independently while being able to support other the team members by fostering teamwork and collaboration


• Develop proper processes and controls for risk mitigation and compliance with applicable policies and regulations.


• Understand/define/track product metrics and collect user feedback to optimise user experience and performance.


• Support post-implementation tasks such as user training, problem investigation e.g. payment rejections, post implementation review and escalation.


• Be the internal product expert to answer product related questions.

Job Requirements

• Degree holder in Business or related fields


• 5 – 10 years of experience in payments product, specifically in the cross border payments domain. Exposure to ISO20022, swift messaging and correspondent banking would be advantageous.


• Experience in being in teams to implement product solutions


• Strong ability to understand, analyse, and present data to identify trends, opportunities, and gaps


• Excellent stakeholder management skills.