Associate Director, GWBTB Fraud Management - Prevention & Investigation MY

Key Responsibilities:

Fraud Prevention : 

• To lead the development and execution of Fraud Prevention strategies within CIMB Bank Malaysia, safeguarding the bank’s assets, customers and reputation. 


• To stop fraud from happening in the first place by designing and implementing controls, policies and awareness programs.


• Able to provide independent review and ensure robust controls (strong, effective and reliable systems, processes or measures that are designed to prevent, detect and respond to risks — such as Fraud, errors or operational failures), whilst driving continuous improvement of fraud risk management processes. 


• Provide proactive fraud advisory, review and advise on new processes,products,features from an anti-fraud perspective (e.g., new channels, digital banking, transaction flow).


• Lead the development and implementation of Fraud Prevention mechanisms and the Fraud Management System (FMS) project including Merchant monitoring, ensuring timely submission of documentation and reports and improving internal manual work processes for combating fraud effectively and efficiently.

Case Management Support:

• Lead, review and oversee investigations for confirmed fraud merchant and non-merchant cases escalated from Level 1 teams, assign appropriate resources and ensure investigations follow bank-process and lead to effective resolution. 


• Provide legal assessment of fraud cases in terms of admissibility and sufficiency of evidence for bank’s defense or customer redress.

Reporting, Collaboration and Communication:

• To act as a key liaison with internal and external stakeholders (legal, compliance, law enforcement, regulators) on fraud matters and to ensure compliance with regulatory frameworks and expectations (e.g., Bank Negara Malaysia guidelines).


• Engage with internal stakeholders (Operations, Product, IT, Customer Resolution Unit, Business Call Centre, Sales, Relationship Managers) and external stakeholders (industry bodies, regulators, law enforcement).


• Provide insights and trend analysis on fraud typologies, modus operandi, exposures and recommend strategic initiatives or enhancements.

Process Improvement and Fraud Awareness Training: 

• Create and deliver Fraud Awareness Training for corporate customers and internal employees.


• Continuously improve the Fraud Prevention & Investigation process by incorporating feedback and lessons learned from previous cases to enhance efficiency and effectiveness

Building Fraud Prevention Tools 

Work on developing fraud prevention mechanism internally using available tools internally, procure new solutions if required, formulating efficient and effective methods of daily desk fraud detection, prevention and investigation for the merchant cases and non-merchant cases.

Job Specification:

• Master / Bachelor's degree in Accounting, Business Administration, Data Science, Artificial Inteligence, Profesional Communication, Financial Criminology, Business Law or any related field.


• Professional certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS) and Project Management.


• Proven experience at senior level 5 – 10 years in Fraud Management, Financial Crime, Investigations, preferably within the banking sector.

Required Competencies and Skills:

• Familiar and knowledgable on the design and build of the Payment Scheme, FinTech, new products introduced in the industry


• Leadership ability - able to mentor junior investigators, set direction and monitor case quality and outcomes as well formulating the best detection and investigation approaches for Merchant Monitoring.


• Strong analytical and investigative skills with high attention to detail.


• Good understanding of fraud typologies (including digital/online fraud, internal fraud, money mule schemes) and fraud risk frameworks.


• Excellent stakeholder management and communication skills


• Strong ethical standards, good judgement, ability to handle sensitive & confidential matters.


• Decision-making under pressure


• Ability to work independently.