Associate - Managed Services (Mandarin Speaker)

Manage the business travel experience for employees, ensuring comprehensive documentation compliance with PWD regulations, including the manual submission of certifications. Collaborate closely with HR and internal client teams to ensure a smooth and efficient deployment of permanent employees. Work in partnership with third-party providers, where necessary, to streamline the deployment process. Contribute to the development and improvement of automated solutions and processes. Fluent in Mandarin and English, both written and spoken Demonstrate ability to be proactive and excel in a fast-paced environment Demonstrate ability to manage large scale call volume, with strong time management skills and ability to self-direct Excellent verbal communication skills Strong work ethic and ability to be self-directed Demonstrate ability to prioritize and multi-task (taking a call while entering notes and sending emails) Great active listening skills Exceptional interpersonal and rapport building skills Demonstrate empathy and patience when dealing with employees Adaptability and flexibility Cultural understanding of Mandarin-speaking regions.