Associate Manager - Key Account Management (Beauty & Luxury)

We are looking for a Regional Associate Account Management Manager- Beauty & Luxury, based in Kuala Lumpur, Malaysia to join our marketplace team. The primary focus in this role is to drive the overall growth of our key brands and sellers in Zalora. You will work closely with the Regional Category Manager to scale, grow and build strategic partnerships with top sellers.

This is a dynamic role in a fast-paced and growing business where you will work closely with top management of the company, and get extensive regional and cross-functional exposure.

Responsibilities:

• Managing key sellers to drive long-term and short-term business goals while aligning with branding image. To establish strong relationships by being the go-to person to support their business needs.
• Aligning campaign objectives with sellers, and working closely with the internal team to integrate into ZALORA’s marketing calendar and run post-campaign analysis.
• Monitor and analyze key metrics (NMV, conversion, AOV, traffic, CTR, SOH) to identify trends and root causes; develop and execute corrective action plans.
• Create and execute a strategic plan that delivers on business opportunities both for ZALORA and the seller with accurate forecasting and internal performance tracking
• Produce daily/weekly/monthly performance reports for senior management visibility.
• Improve operational levers with sellers and internal teams to enhance customer experience (SLA, fulfillment, cancellations/returns).
• Review seller catalogs for competitive assortment and demand fit; ensure content meets ZALORA guidelines and coordinate fixes.
• Coach and train junior team members on seller management best practices, tools, and processes

Requirements:

• 5-6 years working experience preferably with a Bachelors in Business, Marketing, Econs, Finance, Analytics or related field.
• Strong interest in the beauty, luxury & e-commerce industry with e-commerce background and understanding commercial and marketing strategies in the beauty e-commerce industry. 
• Proven track record in negotiation (promotions, investment, contracts), JBP ownership/support, and revenue-driving campaign execution is a must.
• Great interpersonal and communication skills with the ability to work with different departments and/or functions.
• Great organizational skills with the ability to multitask in a high-pressured and fast paced environment.
• Strong written and verbal communication skills in English.
• Exceptional time management, attention to detail, high ownership, and problem-solving skills (able to identify root causes via data and propose practical solutions).