Aviation Operations Supervisor

Sarawak, Malaysia

Job Family Group:

Aircraft

Worker Type:

Regular

Posting Start Date:

June 15, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

What’s the role 

To lead, supervise, organize and manage safe aircraft and flight operations in the transportation of personnel and freight achieving “best in class” performance, safety and security. To manage aviation services contract, provide 1st line assurance, and ensure compliance to commercial and HSSE contract performance metrics. Optimize the use of resources in the most efficient and cost-effective manner. Provide aviation expert technical advice and support to other business units as required.

What you’ll be doing

• Ensure the Aircraft Operators comply with national regulatory requirements (CAAM), SEAM Standards for Air Transport Safety, Shell Group Requirements for Aircraft Operations (SGRAO/Part 690).
• As the Contract Holder for IGU Malaysia’s aviation services contracts, manage Aviation Contractors to comply with contract requirements and budgets set.
• Manage any change to the contract through engagements/discussions/approvals of PETRONAS’s Category Manager (PN CAT-Man).
• Conduct frequent and effective assurance (1st line assurance) audits on Air Operators in preparation of periodic Shell Aircraft audits.
• Conduct airport / heliport / field site / and helideck audits and inspections to Group standards
• Support the Air Operators to close gaps identified by both 2nd and 1st line audits in a timely, sustainable manner with the aim of achieving operational and technical excellence in their operations.
• Liaise closely with the Air Operators in ensuring that all the related facilities are serviceable and properly maintained and that all regulatory permits and licenses required for aviation operations are kept current.
• Maintain effective working relationship with key internal (T&OE and Shell Aircraft Limited -SAL) and external stakeholders (Petronas, Government Bodies and relevant Third parties) to ensure safe and uninterrupted helicopter flight operations in support of IGU Malaysia’s activities.
• Ensure that on a daily basis Aviation KPI’s are collected and managed continuously to improve performance of the department and its Air Operators.
• Ensure the Master Procurement Plan, Aviation Operating Budget and Capital Expenditure is completed timely and accurately for submission to the annual budget cycle.
• Lead and direct the delivery of air transport resources during emergency response activities in IGU Malaysia.
• Act as the Incident Command Team (IMT) Air Operations Branch Director for IGU Malaysia unless/until properly relieved by the assigned Head of Aircraft Services/TA-1.

What you bring  

• Must be a licensed pilot (ATPL [preferred] / CPL [acceptable]) or aircraft engineer (A&P licensed).  Military equivalency for these credentials is acceptable.
• At least 5+ years of working experience in the industry
• Meet the Job Competence Profile as Air Operations Supervisor and be able to pass Air Transport TA2 competency examination requirements within 6 months of start of Company employment.
• Aviation maintenance experience required with a reasonable awareness of aircraft maintenance practices including the management of scheduled and unscheduled maintenance, maintenance quality assurance principles, and serviceability and dispatch requirements.
• Logistics experience required with at keen awareness of the principles of logistics, and an understanding of time-distance considerations, aviation logistical support requirements, budgeting, and hazardous material handling.
• Working knowledge of CAAM/EASA/JAA Ops, maintenance regulations, Quality and Safety Management System (SMS) and awareness of industry best practice
• Skilled in auditing engineering/flight operations standards is required.
• Computer literate and skilled at using Microsoft Office or other business applications.
• Administrator level preferred / user level required; competence with Q-Pulse, RADAR, or similar Aviation SMS, Audit, Reporting tools or software suites.
• Strong communication (English) and interpersonal skills, leadership and negotiating skills to enable incumbent to work/collaborate closely with customers, contractors and external agencies
• Strong understanding and experience in planning and managing helicopter (aviation) operations to satisfactorily meet IGU Malaysia’s logistical demand.
• Understanding of the technological developments in helicopters essential to maintain the Company’s aircraft operations at the highest level of operational and commercial viability and safety.
• Knowledge and understanding on operations of remotely piloted aircraft systems (RPAS) and the requirements for operations in Malaysia.

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.