Billing Specialist

Position reports to Billing Team Lead

Job Overview:

Calling all candidates who are customer-oriented and possess detective-like skills!

As a Billing Specialist, you will also be tracking every complaint made and resolving the mystery by determining the root cause. Use your awesome customer skills when liaising with customers in a timely and professional manner to ensure superb customer happiness.

Your work life:

• Prioritize and resolve customer complaints, including root cause determination.
• To track and ensure closure of complaint with SLA.
• To interface with the respective department for resolution of complaints.
• To liaise with customers for refund of deposit and access balance before account closes.
• Complete all job functions as per department and organization policies and procedures.

To be considered, you’ll need:

• Candidate must a Diploma/Degree or equivalent in any field.
• Be proactive and committed to learning.
• Analytical thinking and problem solving.
• Excellent oral and written communication skills.
• Able to handle multiple tasks in a high volume environment.

What you get:

• Cool and innovative work environment
• Work-life balance and our working hours are flexible
• We are too cool for ties. Smart casual is our game!
• We care about you and your family’s health and wellbeing
• Learning and growth opportunity
• We have an indoor slide and a cafe! How fun is that?!
• Free car park within the company compound

*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!