Billling Operations Specialist

Job Summary

• We are looking for a Billing Operations Specialist to join our Finance team and support billing operations across our regional entities. The role will work closely with Finance, Sales, Customer Success, and other internal stakeholders to ensure accurate and timely billing and smooth billing processes.

  Key Responsibilities

  Billing & Invoice Processing

• Prepare and generate customer invoices accurately and on a timely basis.

• Process credit notes, debit notes, and billing adjustments as instructed.

  Billing Operations Support

• Verify billing data and supporting documents prior to invoice generation.

• Assist in resolving basic billing discrepancies and customer queries.

• Escalate complex billing issues to senior team members as appropriate.

  Reporting & Reconciliation Support

• Assist in preparing billing reports and reconciliation schedules.

• Assist the Finance team with month-end and year-end activities as required.

  Administrative & Ad-Hoc Support

• Support internal and external audits.

• Assist with ad-hoc reporting requests or special projects as assigned.

  Stakeholder Communication & Coordination

• Coordinate with internal and external stakeholders to clarify customer billing information and resolve discrepancies with minimal supervision.

• Ensure customer invoices are accurate, complete, and issued on time.
  

• Bachelor’s degree in Accounting, Finance, Business Administration or a related field.

• Minimum 3–5 years of relevant working experience in billing, finance operations, accounts receivable, sales operations or a related function.

• Good operational and data-management skills, including proficiency in Microsoft Excel such as formulas, pivot tables and data analysis.

• Strong attention to detail with the ability to investigate discrepancies, identify root causes and resolve issues effectively.

• Ability to manage multiple priorities and work effectively under tight deadlines.

• Strong written and verbal communication skills. English and Bahasa Malaysia is required.

• Proactive, organised, and able to work independently while taking ownership of assigned responsibilities.

  Nice to Have

• Experience in IT, software, SaaS, or subscription-based businesses.

• Experience with end-to-end billing operations, including invoicing, credit/debit notes, billing adjustments, renewals, and billing discrepancies.

• Experience working with NetSuite or other ERP/billing platforms.

• Experience supporting regional or international entities/customers, particularly across EMEA or APAC.

• Dutch language proficiency is an advantage.