Business Analyst - Risk System - Rapid Progression

Training and Guidance

• Develop training and other reference material to support end user adoption and usage
• Facilitate periodic training for relevant new joiners and key system users
• Be key point of contact for general end user system queries

System Support – Change Management

• Document business requirements for change requests
• Review all proposed change requests for business impact and benefit
• Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance
• Be key point of contact for IT throughout review and development of all change requests
• Work with Head Office to prioritise all approved changes based on business demand
• Communicate system changes to business unit and group functions and facilitate training where needed
• Lead consultation processes as required for material changes
• Prepare UAT plan
• Complete end to end testing for approved change requests
• Develop/update training material for approved changes
• Execute training as required for approved change requests

System Support - System Problems/Application Errors

• As required by IT, support incident review to clarify current expected behavior
• Be key point of contact for any third-party contractor involved in incident resolution
• As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies
• Complete testing of fixes prior to production deployment
• Analyze incident trends and root causes regularly and propose system enhancement if any
• Ensure fixes are tracked and followed up until successful remediation and deployment

System Support – Service Requests/Other Requirements

• Be business approver for system user access
• Be key point of contact to IT support to resolve Service Request queries
• Facilitate weekly governance forums to review all open items related to system performance/maintenance
• Be key point of contact for BU and group functions on all business-related system queries
• On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users

System Support – General Requirements

• Support development of Annual Maintenance Calendar with IT support team
• Support development of SOW as required with any required third parties
• Complete Annual User Recertification
• Complete Disaster Recovery Drills as required
• Support End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)
• Complete annual Third-Party Security Assessment and other associated vendor assessments/checks
• Annual BAU price negotiation
• Billing and invoice reconciliation

Job Requirements :

• Minimum of 5 years’ experience in Risk and Compliance, preferably but not mandatorily in the in the life insurance industry
• In-depth knowledge of system development lifecycle
• Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
• Fluent in spoken and written English with ability to present articulately