Business Analyst, Senior

The Senior Service Specialist serves as the operational interface between Zebra Technologies and its third-party service provider (CTDI), which oversees Zebra’s multiple in-country repair depots across APAC region. The role is responsible for monitoring depot performance, managing KPIs, resolving escalations, ensuring SLA compliance, and driving operational excellence through structured governance, data insights, and process alignment.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

• Bachelor’s degree
• 7 years or more, preferably in an Supply Chain Operations or Repair Operations role.
• Highly Analytical: Skilled at interpreting complex datasets, trend analysis, and translating data into actionable service improvements.
• Strong Communicator: Strong written and verbal communication; capable of influencing cross-functional and leadership teams.
• Operational Excellence Mindset: Deep understanding of process optimization, quality management, and lean service design. Lean Six Sigma Green Belt preferred.
• Project Leadership: Proven ability to lead end-to-end initiatives using structured project management methodologies (Six Sigma/ PMP).
• Data Management Proficiency: Skilled in data organization, dashboard creation (Excel / Power BI), and performance monitoring.
• Solid understanding of depot repair operations and service logistics. Familiarity with SLA governance, service contracts, and operational audits.
• Solid professional work behaviors – Time management, responsive, self-driven, collaborative. Local language requirement may also apply, Chinese language skills preferred.