Business Development & Customer Service Support - Urgent Hire

PRIMARY JOB FUNCTION:

• Responsible for managing Company’s Business Development and Customer Service-related support activities. This includes co-ordinating with other related departments in the Company to ensure contract and services deliveries are in accordance with the contract. 

CORE JOB RESPONSIBILITIES:

• Provide clerical support to Business Development and Customer Service Department
• Able to provide support and meet timelines in all bidding process.
   
• Record Keeping
  • To assist in preparing, maintaining and updating contract master tracker.
  • To assist in recording and safe keep all contract-related documents.
  • To assist in maintaining contract related incoming and outgoing documents and records.
• Reporting
  • To assist the Business Development and Customer Service Department in recording and preparing daily, weekly, and monthly contract and sales related reports.
  • To assist on preparation of Audit Reports as and when requested by Group and/or internal and external auditors.
• Work Order & Tender Preparation Support
  • To assist Business Development and Customer Service Department in all aspects such as issuance, preparing proposal and costing reports, tender document preparation, managing sales and termination work order issuance, distribution, recording and updating, and other related matters.
  • To generate work orders and Purchase Request, if required. 
• Vendor & Supplier Registration and Management
  • To manage vendor & supplier registration for clients’, based on client/contract requirements for Company and/or Group and other entities as determined by Management. 
• Customer Service
  • To assist Business Development and Customer Service Department in contracting and managing customer request on contract renewal, increase and decrease in contract value. 
  • To attend to enquiries from traditional and digital sources, info gathering and filtering.
• Renewal Monitoring
  • To monitor monthly contract and PO renewal status and update, including LHDN stamping.
• Contract Renewal

To manage customer renewal process

• Any other ad-hoc assignment from time to time assigned by the Management.

POSITION REQUIREMENTS:

QUALIFICATION                             

: Minimum Diploma or Degree in any Field

EXPERIENCE                                 

: Minimum 3 years’ experience in administrative role

KNOWLEDGE AND SKILLS REQUIRED:

Understanding and full knowledge in Microsoft office.

Self-starter, mature and independent.

Ability to manage priorities and demands and solve problems, 

Support Performance Manager and other departments within the organization as well as perform the duties of a supervisor as required.