Business Operations Coordinator - Collaborative Environment

About Collectius

Collectius is one of South East Asia’s leading Fintech companies in the debt management industry, with operations in Indonesia, Philippines, Singapore, Malaysia, Thailand, Vietnam and India. We are using technology and empathy to create the best customer experience and operational excellence to support our 5,5 million customers in becoming debt-free. 

Together with IFC (a member of the World Bank Group and minority shareholder in Collectius), Collectius is actively working on improving industry practices and promoting best resolution practices. As an example, Collectius has implemented a company policy that replaced the word 'debtor' – a term that has been traditionally perceived to be negative – with 'customer’. 

Currently, Collectius manages 7 billion USD outstanding debt from 100+ clients across banking and financial institutions. To support our hyper-growth ambitions we are looking for high performers who want to grow the business with us!

Duties:

• Report to Business Operations Lead about clients’ processes and procedures.
• Track operational costs toward maintaining profit margins.
• Promote efficiency by implementing improved operational procedures.
• Analyze and maintain operational data.
• Monitor adherence to policies and processes throughout Collection and Recovery processes.
• Ensure positive clients, suppliers, and vendors relationships.
• Perform other relevant duties as required.

Requirements:

• Bachelor’s Degree or Master’s Degree in operations management, business management, or similar.
• experience in an operations management position, or similar.
• to promote efficiency toward achieving business objectives and profitability.
• interpersonal and communication skills.
• in Microsoft Office especially Microsoft Words and Excel.

Supplementary Pay

• Commission
• Special campaign incentive
• Full settlement incentive
• Attendance incentive