Description
About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
About the role:
We are seeking a Business Analyst to provide support for our Salesforce Sales Cloud environment which will include but not be limited to systems/user support, enhancement Testing, lead and opportunity management best practices, Account and contact management best practices, data governance and cross-functional project support.
What you will do:
- Provide intermediate to advanced understanding of the integrations between systems (Salesforce, Pardot, Apttus, NetSuite, ServiceNow, Gainsight, Salesforce Communities, FinancialForce etc.)
- Manage requirements of the business - includes administrative operations, data analysis, project Solutioning/Scoping and project management.
- Maintain quality of the data using internal customer feedback, concerns, questions; internally reporting metrics; evaluating and identifying issues; and coordinating and implementing corrections regularly.
- Complete assigned responsibilities on time and with extremely high quality and attention to detail and demonstrate a high-level understanding of Sales Processes from Lead to Order.
- As needed, formally train on new enhancements and functional releases and/or support and coordinate end-user training and documentation with the Sales Enablement team.
- Monitor, assess, create, publish, and maintain documentation for any requested changes by the business unit as well as notify all internal staff of requested changes.
- Participate and conduct system testing and coordinate implementation of new or changed system parameters or release enhancements with business units.
- Troubleshoot and resolve operations and application issues, including data movement and processing between systems.
Who you are:
- Highly organized, able balance multiple requests without letting things fall through the cracks.
- Ability to be transactional focused, while also able to step back and identify process improvement and ways to drive scale and efficiency.
- Attention to detail, analytical thought process, able to identify opportunities to streamline and improve processes, communicate solutions, and document results.
- Bachelor’s degree in Business discipline preferred.
- 4+ years of experience managing and prioritizing a diverse set of projects.
- Exceptional interpersonal and communication skills; able to communicate across all levels of an organization and is comfortable training individuals of all disciplines on processes.
- Proactive, flexible, and willing to manage tasks ranging from administrative to complex and analytical and adhere to SLAs.
- Must be advanced in Microsoft Office Applications.
- Proficiency with Salesforce (Lightening) is required.
- Certified Salesforce.com Administrator or equivalent Salesforce experience.
- Background in Sales Operations is a plus.
Mohon Sekarang
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