Business Sales & Operations Manager - Professional Development Opportunities

We are seeking a talented Business Sales and Operations Manager to join our
innovative team and take charge of both the strategic sales initiatives and efficient operations of our company.

Responsibilities

• Lead, mentor, and motivate the sales, operations and customer support team to achieve individual and collective goals
• Provide leadership and support to create a positive and collaborative work
  environment
• Oversee day-to-day operations, including transaction processing, customer
  support, compliance, and risk management
• Foster strong and close relationships with clients, identify new business
  opportunities, and negotiate contracts
• Develop and execute a comprehensive sales strategy to meet and exceed
  revenue targets and customer base
• Define and execute operational strategies through effective policies,
  procedures and control to support the company’s growth objectives and
  enhance efficiency
•  Implement and monitor key performance indicators (KPIs) to measure and improve operational performance
• Identify current and future operational bottlenecks and implement solutions to streamline processes and improve productivity
• Collaborate with cross-functional teams to ensure alignment of operational and activities with business goals
• Manage relationships with vendors and third-party service providers to ensure quality and cost- effective services
• Stay informed about industry trends, market conditions, and competitors to identify opportunities and threats
• Use data-driven insights to make informed decisions and adjust strategies
  accordingly

Requirements

• Minimum 5 years of working experience in a similar role, preferably in the
  Internet/Software industry or Fintech
• Well versed with digital tools such as CRM, helpdesk, knowledge base and
  sales automation platforms
• Solid foundational knowledge in financial skills and business acumen to grasp profitability when identifying opportunities.
• Excellent communication and negotiation skills with high proficiency in
  English (written & spoken)
• Strong analytical and problem-solving skills with proficiency in data-driven
  decision-making
• Self-motivated individual with passion for operational excellence and business growth
• Good time management skills & sensitive to the timelines
• Proficiency in Bahasa Malaysia is an added advantage
• Open to Malaysians only