Business Systems Analyst II, APAC Supply Chain

Operation Support Provide day‑to‑day operational support for SAP and the in‑house Order‑to‑Cash (OTC) application across the APAC supply chain, ensuring system stability and timely issue resolution. Handle user inquiries, troubleshoot system and process issues, and coordinate with technical teams or vendors for escalation and resolution when required. Perform routine monitoring of system jobs, integrations, and data flows; identify exceptions and drive timely corrective actions. Ensure adherence to internal controls, compliance standards, and documentation requirements for system access, changes, and operational activities. Collaborate with functional teams, regional business users, and IT partners to address operational issues and continuously improve process efficiency. Audit Support: Prepare and provide system reports, transaction evidence, and data extracts; support segregation‑of‑duties reviews; respond to audit inquiries and ensure documentation readiness. Year‑End Activities: Contribute to system and data clean‑up efforts, conduct analysis to identify inconsistencies, and support required activities for annual operational closure. Work with business and process owners to gather, understand, and document business requirements. Support feasibility reviews and assist in solution prototyping together with IT partners. Contribute to the design and improvement of business system solutions and processes under guidance from senior analysts. Participate in reviewing IT solution designs to ensure they meet business needs and provide good user experience. Assist in delivering system enhancements and small-scale solutions, including reviewing designs, performing testing, coordinating user training, and supporting cutover/go‑live activities. Collaborate closely with internal and external development teams to ensure solutions are delivered according to requirements and timelines. Develop and execute test plans and test cases to validate system functionality and quality. Prepare user guides, training materials, and documentation to support effective system usage. Contribute to clear documentation and presentations that help communicate system design, processes, and recommended improvements. Support efforts to harmonize processes and system usage across regions and functions. Work closely with business stakeholders, internal IT teams, and external vendors to ensure smooth system changes, upgrades, and enhancements. Participate in or support multiple project activities simultaneously, working collaboratively with cross‑functional teams. Bachelor's degree in Information Technology, Computer Science, or a related discipline. 3-5 years of experience as an SAP Business Systems Analyst or in a similar application support role. Working knowledge of SAP modules such as SD, MM, WM, or related functional areas. Experience in data and analytics reporting tools is an added advantage. Solid understanding of incident, problem, and change management processes (e.g., ITIL practices). Excellent analytical and problem‑solving skills, with the ability to understand complex business processes and translate them into effective system solutions. Strong verbal and written communication skills, with the ability to collaborate effectively with both technical and non‑technical stakeholders. Project management experience is beneficial. Ability to work effectively in a cross‑functional, matrixed, and culturally diverse environment. Comfortable collaborating with teams across different time zones and within a globally distributed workforce.