Cantonese Speaking Customer Support Representative

Looking to build a career in the fast-paced sectors of digital hospitality, luxury dining, or travel tech? We are searching for energetic, client-focused Cantonese-Speaking Customer Experience Advisors to join our expanding team based in vibrant Penang.

In this role, you will act as the primary voice for our flagship Booking Platform. Your core mission is to support users and commercial partners across Hong Kong, Macau, and other Cantonese-speaking regions with bookings, app troubleshooting, and account inquiries—delivering top-tier service with every interaction.

No prior call center or customer service experience? We have you covered. Every new team member completes a fully paid, 4-week onboarding academy to ensure you hit the ground running. Whether you are a fresh graduate starting your career path or an experienced professional seeking a new direction, we welcome your application.

Core Duties

• Omnichannel Communication: Manage inbound contacts, resolve complaints, and solve app issues via phone, live chat, and email entirely in fluent Cantonese.
• Reservation Support: Assist users with making, modifying, or canceling bookings, processing payments securely, and detailing promotional offers.
• Partner Coordination: Serve as a reliable liaison between platform users and third-party merchants (hotels, dining venues, transit providers) to handle special requests and updates.
• Technical Assistance: Help clients navigate the mobile app, set up accounts, and resolve checkout errors.
• Brand Engagement: Address customer concerns with patience, active listening, and strong emotional intelligence to ensure positive outcomes.
• Case Logging: Accurately record ticket details, user feedback, and interaction histories in our CRM software using English or Traditional Chinese.

Candidate Profile

Language Skills (Required)

• Cantonese: Spoken fluency (fluent or near-fluent). Strong reading and typing proficiency in Traditional Chinese characters is essential for written support.
• English: Minimum B2 level (Upper-Intermediate). You should comfortably understand internal training resources, participate in workplace communications, and navigate English-language operating systems.

Qualifications & Requirements

• Education: Diploma or Bachelor's Degree in any field. (Graduates in Mass Communications, Hospitality Management, or English Literature are strongly encouraged to apply).
• Location: Must be a Malaysian citizen or currently holding valid local work authorization in Malaysia.
• Experience: Backgrounds in customer success, call centers, or tourism are advantageous, though not mandatory.
• Tech Aptitude: Comfortable using mobile applications, managing multi-screen workflows, and typing at 40 WPM or faster.
• Flexibility: Willingness to work rotational shift schedules (including weekends and public holidays) to match operational needs.

Key Benefits & Perks

Salary & Healthcare

• Base Package: Competitive fixed monthly salary enhanced by allowances (language stipends, shift differentials, and attendance incentives).
• Performance Bonuses: Monthly KPI-driven financial rewards for top performers.
• Medical Benefits: Comprehensive health, hospitalization, and life insurance coverage effective from day one.
• Paid Leave: Annual, medical, and compassionate leave entitlements.

Workplace & Career Development

• Modern Office: Work on-site in a contemporary corporate facility in Penang featuring break zones, dining areas, and recreational amenities.
• Career Advancement: Clear pathways for internal mobility into roles such as Quality Assurance Specialist, Team Lead, Corporate Trainer, or Operations Manager within 12 to 18 months.
• Ongoing Learning: Ongoing access to professional workshops and skill-building programs.

Why Penang?

Renowned as a major technology hub and Malaysia's top culinary destination, Penang offers a fantastic balance of coastal lifestyle, rich heritage, and modern career opportunities. It provides an exceptional environment to grow professionally while enjoying a high quality of life.

Application Process

Ready to take the next step? Click "Apply Now" to submit your resume in English. Shortlisted applicants will be contacted by our talent acquisition team for a virtual interview and language assessment.