Cashier, Patient Payment

GENERAL DESCRIPTION

The Cashier / Patient Payment & Guarantee Letter Counter is responsible for managing patient financial transactions at the hospital front line. This role handles patient billing inquiries, collection of payments, processing of guarantee letters (GLs) from insurance providers or corporate clients and ensures accurate documentation and compliance with hospital financial policies. The position plays a critical role in delivering efficient patient service while safeguarding hospital revenue and maintaining financial accuracy.

JOB DESCRIPTION

• Receive and process patient payments including cash, credit/debit cards, bank transfers, and online payments
• Check outpatient and inpatient charges forms against HITS System.
• Generate final bills for outpatients and inpatients for all debtors.
• To ensure bills finalize correctly and accordingly to respective debtor and parties - company, government and insurance/manage of organization (MCO)
• Issue official receipts, refunds (when applicable), and ensure accurate posting of payments in the hospital information system (HITS)
• Understand the allocation of receipt and deposit into the system.
• Balance daily cash collections and prepare end‑of‑day reports
• Ensure all transactions comply with hospital financial policies and audit requirements
• Explain hospital charges, deposits, and payment procedures to patients and/or next of kin
• Address billing enquiries in a professional and courteous manner
• Receive, verify, and process Guarantee Letters from insurance companies, employers, and third‑party administrators (TPAs)
• Confirm coverage eligibility, approval limits, and validity of GLs before treatment or admission
• Coordinate with insurance panels, corporate clients, and internal departments for GL-related matters
• Record and update GL information accurately in the billing system.
• Maintain proper documentation for payments, GLs, and patient financial records
• Ensure confidentiality of patient and financial information in accordance with hospital policies
• Support audits by providing complete and accurate transaction records
• Any other duties and responsibilities as and when requested by superior and the Management.

JOB REQUIREMENT

Education:

• Minimum secondary school qualification, Sijil Pelajaran Malaysia (SPM) or Sijil Tinggi Persekolahan Malaysia (STPM) or related field.

Knowledge and Experiences:

• Experience in hospital, clinic, or healthcare billing is an advantage
• Basic knowledge of insurance claims and panel hospital processes is preferred

Skills & Competencies:

• Basic knowledge of billing, credit control, and accounts receivable
• Familiarity with insurance claims (medical, corporate, panel clinics) is preferred
• Good numerical accuracy and attention to detail
• Proficient in MS Excel, Word, and hospital information systems (HITS)
• Good communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Basic understanding of confidentiality and patient data protection