Centre Manager

Strategic & Business Planning

• Define and set long-term and short-term objectives for mall management, encompassing financial, leasing, marketing, operations, and overall business direction.
  

• Lead departmental heads in developing and executing integrated strategies aligned with corporate goals.
  

• Collaborate with HQ to align with company-wide policies, processes, and systems, ensuring standardization and operational efficiency.
  

Policy, Governance & Compliance

• Establish and enforce mall-level policies and procedures that strengthen internal controls and ensure compliance.
  

• Ensure coordinated and consistent implementation of policies across departments.
  

Financial Management

• Develop and oversee the annual asset plan to enhance mall value through strategic planning and execution.
  

• Lead budget planning, monitor financial performance, and ensure achievement of revenue and profit targets.
  

• Optimize cost-efficiency while maintaining high service and quality standards.
  

• Supervise all financial operations, including budgeting, cash flow, forecasting, arrears management, and statutory compliance.
  

• Ensure timely preparation and submission of financial and performance reports.
  

Leasing & Tenant Management

• Collaborate with the Leasing team on tenant mix strategy, from planning to execution.
  

• Drive sourcing and onboarding of quality tenants aligned with market trends and target demographics.
  

• Provide guidance on market positioning and rental strategy to maximize rental yield.
  

• Advise on retail trends and emerging concepts to strengthen tenant mix and mall competitiveness.
  

Marketing & Communications

• Lead the Marcom team in developing and executing strategic marketing and communication plans.
  

• Oversee the implementation of promotional activities, events, and campaigns to drive traffic and revenue.
  

• Ensure consistent brand messaging and public engagement across all platforms.
  

• Manage promotional space leasing as a revenue stream and align with overall marketing direction.
  

Operations & Facility Management

• Ensure seamless mall operations through coordination of maintenance, security, tenancy design, car park, housekeeping, landscaping, and food court management.
  

• Conduct regular mall inspections to uphold operational standards.
  

• Support implementation of Asset Enhancement Initiatives (AEI) to maintain mall competitiveness.
  

Human Resource & Team Leadership

• Manage all HR-related functions including manpower planning, recruitment, training, performance management, welfare, and disciplinary matters.
  

• Foster a culture of performance, accountability, and professional growth within the CMO team.
  

• Conduct regular team briefings and meetings to align team efforts and share company updates.
  

• Ensure effective succession planning and staff development to support long-term sustainability.
  

Leadership & Stakeholder Management

• Chair regular departmental meetings and ensure proper documentation of meeting outcomes.
  

• Maintain strong rapport with retailers, vendors, shoppers, and internal stakeholders.
  

• Build and maintain professional standards and team morale within the CMO unit.
  

• Coordinate closely with HQ and other departments to ensure integrated operations.
  

Other Responsibilities

• Address employee concerns and manage disciplinary issues effectively.
  

• Undertake any other duties as assigned by the reporting line from time to time.
  

Requirements

• Bachelor’s degree in Marketing, Business Administration, Estate Management, Building, or a related field.
  

• At least 10 years of relevant experience in retail mall management, with proven leadership in a similar capacity.
  

• Comprehensive exposure to all key aspects of mall operations including Leasing, Marketing Communications (Marcom), Operations, Human Resources, Finance, and Credit Control.
  

• Strong business acumen with a genuine passion for the retail and shopping mall industry.
  

• Excellent negotiation and strategic planning abilities.
  

• Solid understanding of retail trends with the ability to drive long-term value for the mall.
  

• Strategic, analytical, and customer-focused mindset with a proactive approach to problem-solving.
  

• Proficient in both written and spoken English and Bahasa Malaysia.
  

• Computer literate, with strong skills in report writing, data analysis, and presentations.
  

• Results-driven, adaptable, and able to perform under pressure and tight deadlines.
  

• Exceptional leadership, communication, and interpersonal skills to lead and motivate diverse teams effectively.
  

• Able to work independently with minimal supervision.