Centre Manager, Premier Banking

To grow and achieve HNI customers’ Wealth AUM and NTP customer targets under the domicle PBC centre

Provide and effective manage of the domicle PBC centre as a one-stop Wealth management and Premier solutions to HNI customers

Strategic planning and execute all Premier business initiatives, organize/plan Premier sales activities to generate sales volume and ensuring the Bank’s Premier platform has a strong presence in the local market

Deliver excellence and quality of customer experience to maintain good rapport and loyalty of HNI customers

Strategy & Planning
1.Develop, implement and manage the domicle PBC’s sales and operations plans to achieve centre target
2.Collaborate with BM, branch sales personnel and Regional Sales Heads to drive and grow NTP customer acquisition, retention and satisfaction
Sales Management
3.To achieve the sales & revenue targets by managing the business implementation of Premier Banking for the centre that covers a number of branches’ HNI clients portfolio
4.To execute sales plans and allocation of sales targets with the team of Relationship Managers and monitor achievement of committed target
5.To lead, motivate, coach and develop the Relationship Managers on effective presentation, selling, financial planning, investment counselling and relationship building skills
6.Actively provide on-the-job training and people development of all staff
7.To plan & execute the clients’ marketing events/activities on monthly basis so as to drive the business volumes.
Centre Operation
8.To manage and ensure high quality customer service delivery in the centre
9.To ensure smooth and effective centre operation to achieve satisfactory audit rating and compliance to Bank’s policies & procedures and guidelines